NTT Docomo leaks 300,000 pieces of information, including account numbers due to unauthorized access
Quick Look
- NTT Docomo announced on the 6th that up to approximately 300,000 customer information had been leaked due to unauthorized access.
- This includes your name, address, identification document number, etc.
- The company suspended online services and apologized.
AI-generated summary
Why It Matters
Customer information was leaked due to unauthorized access to NTT Docomo's online service "My docomo."
NTT Docomo President Yoshiteru Maeda held a press conference in Tokyo on the 6th and revealed that up to 300,000 names, addresses, and identification document numbers had been leaked due to unauthorized access. It also includes account number, account name, etc. Unauthorized access was detected on the 4th. Online services such as ``My docomo,'' which allows users to check the usage status of subscribers, were suspended early on the 5th.
Docomo, up to 300,000 pieces of information leaked due to unauthorized access
Other leaked information includes phone numbers and contract plan details. It also included items from past contractors. Credit card information was not leaked. They have also announced a policy to pay ex-gratia money, and will consider the scope of the compensation in the future.
He declined to say whether an artificial intelligence (AI) agent was used in the attack, saying the investigation is ongoing. Mr. Maeda apologized, saying, ``We sincerely apologize for causing so much inconvenience and concern to our customers and related parties.'' He added, ``We want to strengthen our system to protect customer information in the face of a series of unauthorized accesses.''
What to Watch
AI outlook — possibilities, not facts
Determining the scope of the solatium payment
Likely · Within weeks
Open Questions
- What are the specific methods of unauthorized access?
- What is the scope and amount of condolence money?