Toss Bank increases response speed and consistency by introducing counseling knowledge management system ‘Helpdocs’

Toss Bank announced on the 22nd that it has introduced ‘Help Docs’, a self-developed consultation knowledge management system, and has increased the response speed and consistency of overall consultation. Helpdocs is a proprietary knowledge management system created to help counselors quickly find the knowledge they need when answering customer inquiries and consistently provide verified content. Toss Bank announced that the average consultation processing time has decreased by 10.5% since the introduction of Helpdocs, and the average monthly customer waiting time has decreased by 60% compared to the previous month.