Patients of private and public clinics can make claims for poor quality treatment

Patients of private and public clinics providing paid services have the right to make demands for poor-quality treatment.

The grounds for a claim are considered to be non-compliance with the contract or medical standards, complications or lack of a promised result.

To file a claim, you must collect evidence and send a written claim to the head of the clinic, to which the organization must respond within 10 days.

MOSCOW, September 25 – RIA Novosti. Patients of both private and public clinics that provide paid services have the right to make demands for poor-quality treatment, Olga Leonova, associate professor of the department of state and municipal finance of the Plekhanov Russian University of Economics, told the Prime agency.

The grounds for the claim, according to her, are considered to be non-compliance with the contract or medical standards, complications or lack of the promised result that the clinic guaranteed.

“The Law on the Protection of Consumer Rights gives the patient a wide range of rights. He can demand free re-treatment, a proportionate reduction in price, reimbursement of costs for correcting defects in another clinic, a full refund for significant defects, as well as compensation for losses, moral damages and penalties for failure to meet deadlines.

“To file a claim, it is necessary to collect evidence: a contract, receipts, medical records and test results. If documents are missing, they are requested from the clinic in writing, without informing about plans to file a claim,” says Leonova.