Access to the Banco do Brasil website and application is normalized

Banco do Brasil reported that customer access to the website and application returned to normal in the early afternoon of this Tuesday (3).

“Digital channels are already operating normally and all services are available to customers”, states a statement from the financial institution sent to Agência Brasil.

During the morning, customers used social media to report difficulties in access. In some cases, the app didn't even provide the option to log in. In others, even when entering username and password, access was not granted.

Banco do Brasil recognized the instability and reported that card transactions were not affected.

Numbers

According to the website Downdetector, which monitors problems and interruptions in digital services, such as banking applications, social networks, telephone operators, websites and e-commerce platforms, the reports started to appear around 8 am. The peak of complaints was reached at 9:40 am, with more than 6,100 records.