Toss Bank, notice of correction of deposit error only after 5 days... Authorities "Assessing damage" (comprehensive)
Occurs due to system update error… Financial Supervisory Service is investigating the extent and extent of damage
Quick Look
- Toss Bank sent a correction notice to affected customers five days after the deposit error occurred.
- While it was confirmed to be an error that occurred during an internal system update, the Financial Supervisory Service is identifying the specific extent of damage and how it occurred.
AI-generated summary
Why It Matters
On the 7th, an error occurred for about 30 minutes in which failed transfers were recorded as deposits in the Toss Bank account.
(Seoul = Yonhap News) Reporter Lee Do-heun and Kang Ryu-na = Toss Bank notified customers of the correction only five days after the deposit error occurred.
On the 12th, Toss Bank sent a text message to customers who suffered damage from a deposit error and announced, “We plan to correct (cancel) the deposit on the 12th.”
Toss Bank said, “The corrected details can be found in the Toss Bank transaction details, and we will inform you again once the correction is complete.”
He added, "If you actually need to receive the amount, please request a remittance from the sender."
On the 7th, the transfer was processed as a failure at other financial institutions, but an error occurred where it was recorded as a deposit in the Toss Bank account.
The accident lasted for about 30 minutes from 2:20 p.m. Toss Bank said the extent of the deposit error is still being confirmed.
Toss Bank notified the affected customers after the accident, but provided correction information on the same day.
Toss Bank said that the error occurred during the internal system update process and that the problem was not caused by external intrusion such as hacking.
He added that the error can be confirmed and corrected so that related services can be used normally.
However, Toss Bank customer A said this morning, “The incorrect deposit has not yet been corrected.”
Toss Bank said it took time to inform customers of the incident and correct incorrectly processed transactions.
Recently, amidst a series of hacking incidents in the financial sector and a deposit error incident at Toss Bank, financial authorities are also closely watching the situation.
Currently, the Financial Supervisory Service has received its own cause analysis report regarding the deposit error from Toss Bank and is determining the specific extent of damage and how it occurred.
An official from the financial authorities said, "We are looking into related issues as there may be unexpected consumer damage (in addition to what is currently revealed)."
What to Watch
AI outlook — possibilities, not facts
Financial Supervisory Service announces results of Toss Bank deposit error investigation
Likely · Within weeks
Open Questions
- What is the exact amount of damage?
- Will there be additional sanctions from financial authorities?
