OpenAI introduces corporate AI customer center to ChatGPT... Online shopping platform role

You will be able to call artificial intelligence (AI) customer center chatbots directly managed by other companies to ChatGPT and make inquiries.

OpenAI announced on the 10th (local time) that it is introducing the beta version of the 'Business in ChatGPT' service, which allows companies to register and manage their accounts directly on the ChatGPT platform.

Companies can register an account through the newly established 'Business Hub' and enter company information, product prices, inventory status, etc.

Accordingly, ChatGPT users can immediately call the chatbot of the company they want to ask questions, receive consultation, and receive product recommendations as needed.

Companies are provided with relevant statistical data, such as the number of times their brand is mentioned within ChatGPT and the number of clicks on the website.

Open AI's launch of such a service is interpreted as a stepping stone for ChatGPT to establish itself as a shopping platform that replaces large shopping malls such as Amazon.

Until now, small and medium-sized online shopping mall operators have opened stores on Amazon and sold products, but using this service from Open AI, they will be able to connect directly with consumers through ChatGPT.

Open AI introduced this service as, "It provides a new way for companies to communicate with consumers as they explore various options and make (purchase) decisions."

However, Open AI explained that during this process, it does not directly share the user's individual conversation history with the company, and provides statistical data to the company only when conversations have accumulated above a certain level.