Microsoft announces the gradual restoration of its services after a global outage

Microsoft announced, on Friday, that it had made “encouraging progress” in efforts to restore its services affected by the widespread outage that affected its platforms for the second day in a row, noting that the performance of email message delivery across increasing parts of its affected infrastructure had improved.

The company said, in a statement published on the “X” platform, previously Twitter, that the performance of email delivery is improving in an increasing range of infrastructure affected by “Microsoft 365” services, but it indicated that some users may still face intermittent problems in accessing the services.

The company's announcement came in conjunction with testimonies from social media users and CNN journalists, who reported that emails had begun arriving again in their inboxes, while other users indicated that their messages continued to be inaccessible.

Earlier, Microsoft said that it had not yet observed a sustainable recovery in the areas affected by the malfunction, despite recording a partial improvement in some areas where measures were applied to address the problem.

The company explained, in an update published through its account dedicated to tracking malfunctions in Microsoft 365 services on the

She added that these amendments contributed to achieving a partial recovery in some areas, but they have not yet led to a stable restoration of services, which means that some users may still face intermittent disruptions.

The malfunction caused widespread disruption to Microsoft services, including Outlook email, the Teams platform, and the artificial intelligence assistant CoPilot, and affected the ability of users and organizations to access and use the company's services normally.