Call center, strike in Bari 'between AI and redundancies, 10 thousand workers are at risk'
The unions in the Prefecture square against delocalisations and unregulated artificial intelligence
Quick Look
Protest by the unions Uilfpc, Cisl Fistel and Cgil Slc in Bari in Piazza Prefettura for the approximately 10 thousand call center workers in Puglia and Basilicata, threatened by relocations and the unregulated advance of artificial intelligence.
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Why It Matters
Unions are protesting in line with the sector's national strike against threats of relocation and artificial intelligence.
Delocalisation, artificial intelligence, redundancies: these are the threats that loom over the approximately 10 thousand call center workers between Puglia and Basilicata, against which the unions Uilfpc, Cisl Fistel, Cgil Slc are protesting and, in line with the national strike in the sector, have taken to Piazza Prefecture in Bari.
"We have 10,000 Apulian workers, 75% female, who after twenty years of professionalism within contact centers, risk losing their jobs following the advance, without regulation, of artificial intelligence: we cannot afford it", explains Gianfranco Laporta, general secretary of CISL Fistel Puglia.
"The digital transition must be accompanied, with training and adaptation processes, also of professional skills. It cannot be the workers who pay for the result of an ungoverned and wrong development", comments the general secretary of the CGIL Puglia, Gigia Bucci.
"We are already facing 500 redundancies, so we have already been given other types of social safety nets - continues Bucci - so this digital transition leads to a development that can be very dangerous for these types of workers".
Open Questions
- What measures will the government take to regulate artificial intelligence in call centers?
- How will the current redundancies be managed?
