Jiangsu’s first one-stop smart service for inbound tourism to smooth overseas tourists’ trip to China

China News Service, Nanjing, November 12 (Reporter Xu Shanshan) On November 12, the "Su Xinyou·Panda Smart Travel" one-stop intelligent service for inbound tourism jointly created by China Mobile Jiangsu Company, China Mobile Research Institute and Jiangsu Provincial Digital Culture and Smart Tourism Development Center was officially launched nationwide in Nanjing. This service integrates functions such as communication, translation, itinerary planning, booking and payment, and provides overseas tourists with a convenient "one-stop" solution.

As China’s visa-free “circle of friends” continues to expand, travel to China is becoming more popular. In response to the pain points of overseas tourists such as language barriers, payment difficulties, and cumbersome itinerary planning, this service combines artificial intelligence with communication technology software and hardware to connect Jiangsu cultural tourism resources. At Nanjing Lukou International Airport, Ms. Jin, a newly arrived Korean tourist, experienced this product: she only needs to put the mobile phone card into a palm-sized portable device and attach it to the back of the mobile phone, without having to change the mobile phone or pull out the original physical card, and she can make calls, text messages and surf the Internet.

At the Laomendong Scenic Area in Nanjing, when Ms. Jin made a consultation call, simultaneous interpretation was enabled, and Chinese and Korean bilingual translations were real-time. Currently, the product supports simultaneous interpretation of calls in Chinese, English, Japanese and Korean, and face-to-face voice and photo-recognition translation covering 42 languages. The event also showcased Jiangsu Cultural Tourism’s “Collector’s Edition” refrigerator magnets with customized patterns, giving communication equipment both cultural and creative attributes.

In terms of travel services, the platform combines multiple platforms to connect air ticket and hotel bookings, English maps, foreign card payment and tax refund information and other services, and supports home delivery of cultural and creative specialties. In order to make multi-platform services easier to use, the platform simultaneously launched the English intelligent agent "Susu". Tourists only need to put forward their needs through dialogue, and "Susu" can generate personalized routes, query real-time passenger flow in scenic spots, and complete scenic spot and hotel reservations. At present, the intelligent agent has been connected to the real-time data of Jiangsu Smart Cultural Tourism Platform, covering 259 4A and 5A scenic spots in the province, and 1,284 scenic spots and museums can be reserved.

During the launch period, the mobile service halls in 13 districts and cities in Jiangsu and the service points at Nanjing Lukou International Airport have simultaneously opened product processing. In the future, this product will be extended in both directions from "entry" to "exit", and travel services will continue to be improved to allow more overseas tourists to start a convenient trip to China from Jiangsu.