Deutsche Telekom plans to save up to 2.5 billion euros by 2030 through the use of AI

Frankfurt. Deutsche Telekom wants to make significant savings through the increased use of artificial intelligence (AI). Next year, costs are expected to fall by 1.1 billion euros compared to 2023, the Bonn-based group announced on Monday. By 2030, the savings will increase to 2.5 billion euros. However, the expenses for using this technology are not taken into account in this calculation.

At the same time, Telekom forecast strong growth in its AI business. The corresponding sales outside the USA would grow to around 800 million euros by 2030 from the current around 250 million euros.

“AI is fundamentally changing Telekom,” said CEO Tim Höttges. “It makes our networks better and opens up new business models, from AI assistants on the phone to sovereign infrastructure for Europe’s industry.” Deutsche Telekom operates, among other things, an AI data center in Munich. According to its own information, it is also developing a platform for medium-sized businesses to automate recurring tasks.

In the future, a digital assistant should be able to translate conversations in real time, summarize their content or answer questions about them. Internally, the AI ​​helps to detect impending load peaks or disruptions in the network at an early stage, it said. It also supports software development and relieves the burden on customer service. Telekom wants to invest part of the savings in expanding its fiber optic network.