Digital banks: Massive disruptions in online banking from ING and Revolut – British banks also affected

Frankfurt. Millions of private customers in Germany were unable to access their ING and Revolut accounts for hours on Tuesday. According to the institute, ING experienced problems logging into internet banking and the banking app from early morning until midday due to a technical malfunction.

There were also restrictions on telephone accessibility, a spokesman told the Handelsblatt. However, all offers are now available again. “We regret the restrictions for our customers and apologize for the inconvenience caused,” said the spokesman.

According to current knowledge, the disruption at ING was due to internal problems and not to a hacker attack. “There is no evidence of an external cause or a connection to external services,” said the spokesman.

With around ten million customers, ING is the largest direct bank in Germany. Revolut has more than 80 million customers worldwide, including a good three million in Germany.