The malfunction in Google Cloud hit many services: Access problem in banking and payment systems

There were widespread access problems in Google Cloud, the cloud computing service of the US-based technology company Google.

The outage affecting the data center in London negatively affected the services of companies operating in different sectors, especially digital banking.

According to Reuters, the technical problem that started in Google Cloud's "europe-west2" region in Europe also caused disruptions in the services of the UK-based digital bank Revolut.

While it was stated on Google Cloud's official status page that the outage was ongoing, it was announced that the company's engineering teams were investigating the source of the problem.

According to Google's statement, the problem affecting the data center in London started on Tuesday, October 20, at 06.08 Greenwich Mean Time (GMT) and 09.08 Türkiye time.

The company reported that high error rates and intermittent network connectivity issues were detected across multiple cloud services operating in the region.

In Google Cloud's statement, it was stated that engineering teams continue to investigate the issue and apologized to customers affected by the outage. The exact cause of the malfunction has not been disclosed yet.

CARD PAYMENTS AND WITHDRAWAL TRANSACTIONS ARE DISRUPTIVE IN REVOLUT

UK-based digital bank Revolut was one of the companies affected by the problem in Google Cloud.

The company's service status page showed that many banking transactions were fully or partially unavailable.

Card payments, cash withdrawals from ATMs, money transfers and mobile application login transactions were affected by the outage.

Revolut made the following statements in its statement on social media platform X:

"We are currently experiencing a technical outage affecting multiple of our services. We can confirm that all our customers' funds and data are safe."

The company stated that efforts were continuing to resolve the problem and apologized to its customers for the disruption.

A source close to the issue told Reuters that the outage in Revolut was related to a technical problem in Google Cloud.

WHICH BANKS AND WEBSITES ARE AFFECTED?

According to the Downdetector platform, which tracks interruptions in internet services, users of many banks and digital platforms in the UK reported access problems.

Among the services where complaints were concentrated were Lloyds Bank, HSBC, Halifax, Rightmove and Royal Mail.

Technical problems were also reported in the services of the cargo company DPD.

While Lloyds Bank confirmed that there was a disruption in some of its online services, it announced that logging into the mobile application was continuing.

However, it has not yet been confirmed that all outages reported by users are directly caused by Google Cloud.

In addition to the outages in the UK, Germany-based ING also announced that there were technical problems in digital banking services.

The bank reported that customers had difficulty logging into its internet banking system and mobile application.

There has been no official confirmation as to whether the technical problem experienced by ING is directly related to the malfunction in Google Cloud.

WHEN WILL GOOGLE CLOUD BE FIXED?

Google Cloud announced that technical investigations are continuing to resolve the outage in its data center in London.

The company's official service status page stated that some cloud services were affected by connection errors and that engineering teams were responding to the problem.

Google did not announce an exact time for when the malfunction will be completely resolved.