
Due to the change in the position of the infrared camera, various companies are offering replacements and refunds.
AI-generated summary
In the iPhone 18 Pro and iPhone 18 Pro Max, the position of the infrared camera for Face ID has been changed to the upper left, causing interference with the specially processed film.
For the iPhone 18 Pro and iPhone 18 Pro Max released on September 18th, if some protective films are applied, facial recognition using Face ID may not work properly. Several accessory manufacturers have announced this.
Each company provides the following information regarding the films affected by the defect.
Trinity: “for iPhone screen protection film position pita” “for iPhone [FLEX 3D] composite frame glass” “for iPhone [FLEX 3D] composite frame glass”
NIMASO JAPAN: "Anti-glare film compatible with iPhone 18 series"
Telephone lease (Rasta Banana): "Anti-reflective smooth plus film" and "Full spec anti-reflective film" for iPhone 18 Pro/18 Pro Max
PGA: "iPhone 18 Pro LCD Full Screen Protective Film Ultimate Smooth" "iPhone 18 Pro LCD Full Screen Protective Film Peep Prevention"
Trinity will provide exchanges or refunds to users who have purchased the affected products. Going forward, the company will further strengthen its management system for the design and physical verification processes, and will take all possible measures to prevent recurrence. NIMASO JAPAN urges customers to contact customer support if they are experiencing symptoms where Face ID cannot be used.
Telephone Lease will send the affected product cash on delivery and informs you that they will send you a replacement glossy type film. PGA will respond with a replacement or refund.
Trinity and the PGA said the problem was due to the location of the infrared camera. The infrared camera used for Face ID on the iPhone 18 Pro/18 Pro Max (hereinafter referred to as iPhone 18 Pro) has been moved to the upper left corner of the device. As a result, it is said that interference will occur with infrared cameras when the target products that have been specially processed are installed.
As explained by the two companies, in the iPhone 18 Pro, the infrared camera used for Face ID has been moved from inside the Dynamic Island to the left edge outside the Dynamic Island. Thanks to this, the iPhone 18 Pro's dynamic island is smaller than previous models, allowing content to be displayed over a larger area. However, the infrared camera is hidden so that it cannot be seen with the naked eye.
This is because the under-display camera technology used in the inner display of the iPhone Duo is also applied to the infrared camera of the iPhone 18 Pro. In the iPhone 18 Pro, the pixel density is halved in the area where the infrared camera is installed, intentionally making the infrared camera invisible. At that time, the brightness is increased to make the view uniform so that visibility remains the same.
The infrared camera is almost invisible to the naked eye, but if you look closely at the photo taken, you can see that the resolution in the upper left is slightly coarser. This is where an infrared camera is installed. If you press your finger on the area where the time is displayed on the home screen, you will not be able to authenticate with Face ID.
In other words, with the iPhone 18 Pro, if you tightly cover the area around the dynamic island, it will also cover the infrared camera. Although the film itself is transparent, if special processing such as anti-glare or composite frames is applied, it may interfere with the infrared camera and prevent proper facial recognition.
Apple's "invisible" technological innovation has forced accessory manufacturers to respond in unexpected ways. Those considering purchasing a protective film for the iPhone 18 Pro should be careful.

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