Mother pays for her daughter's treatment even after court forces health plan to offer devices: 'It seems like they want the worst'

Housewife Amanda Lopes has assumed the private costs of her daughter Valentina's treatment since the beginning of November, even after the court forced the GoCare health plan to provide home care devices.

The case is part of the problems faced by the operator's customers in the Campinas (SP) region. According to complaints received by EPTV, a TV Globo affiliate, the company has stopped offering consultations and treatments due to an alleged financial problem.

"Injunctions that have been won, determined by a judge, and so far they are not complying with anything. They are simply leaving Valentina high and dry, leaving her without assistance, without anything. That's what they want to happen, it seems like the worst thing with my daughter", commented Amanda.

"My feeling at the moment, in addition to sadness, is one of impotence at times. But I have hope, right? Because we are trying to do everything we can to make things happen for Valentina, because she is a child and she needs this care", he said.

Almost a year ago, EPTV showed user complaints against GoCare. At the time, reports were of consultations, chemotherapy and surgeries that were no longer carried out.

In a statement, lawyer Bruno Conceição, who represents the health plan, regretted the reported inconvenience and said that the operator has been "making every effort to regularize all services" and "reestablish, as soon as possible, the coverage and assistance owed to beneficiaries."

GoCare also stated that it has been monitored by the National Health Agency (ANS) due to economic-financial abnormalities. "All these issues are fully known to ANS, the sector's regulatory authority, with which GoCare maintains transparent and collaborative action", he pointed out.

ANS was contacted, but did not respond until the last update of this report.

Cancer treatment

Non-compliance with therapies also affects cancer patients. After overcoming a lump in her breast, occupational therapist Ana Carolina Pinton Figueiredo was diagnosed with the brain disease.

She resumed chemotherapy and managed to control the progress in May 2026, but GoCare suspended the sessions and the patient has now been without medication for two months.

"They said that the plan is failing, that they won't supply me, that there are a lot of defaults, that they don't have money", he reported.

An examination carried out in October showed that the tumor had grown again, forcing the patient to join the queue for the Unified Health System (SUS).

"I'm hoping for treatment at Mário Gatti and for the insurance company to find another agreement for me, because they are the ones who have to do it," he said.

Lawsuits

Cases of failure to provide medical services have taken patients to court. The office of lawyer specializing in health law Thais Pedi Silva has recorded an increase in the number of cases in recent months.

"Everyone who contracts a health plan needs to have the guarantee that they will be able to use that health plan when they need it, as is the case. And the Judiciary Branch protects this right", he commented.

The main guideline for urgent situations in which the operator fails to comply with the injunctions is to request the company's financial blockade.

"So that the treatment can be paid for with the amounts blocked from the operator's account", explained Thais.