Microsoft outage hits Outlook. AWS and Google users also report issues
Quick Look
- Microsoft suffered a widespread outage on Thursday impacting thousands of users in North America, affecting Outlook, Teams, and 365 services.
- The company attributed the issue to elevated infrastructure load and unavailable servers across multiple regions.
AI-generated summary
Why It Matters
Microsoft reported a widespread outage on Thursday affecting thousands of users in North America, with services including Outlook, Teams, and 365 impacted. Amazon Web Services and Google users also reported outages on Downdetector.com. Microsoft stated that a portion of infrastructure experienced elevated load across multiple regions, likely contributing to connectivity errors, and that the outage was caused by an increase in unavailable servers possibly linked to failed health checks from a specific component responsible for processing server health.
Microsoft suffered a widespread outage on Thursday that impacted thousands of users in North America, according to outage-tracking website Downdetector.com.
The outage began shortly before 1 p.m. and affected services like Outlook, Teams and 365. Amazon Web Services and Google users also reported outages on the site.
"We've determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors," the company's Microsoft 365 Status account wrote in a post to social media platform X shortly after 1:30 p.m. ET.
The company determined that the outage was caused by an increase in unavailable servers and launched a restart of impacted servers. The shutdown may be linked to failed health checks caused by a "specific component that's responsible for processing server health," Microsoft added.
"We've taken steps to prevent additional servers from being impacted while we work to return the affected servers to service," Microsoft added.
Open Questions
- How many users were affected in total?
- How long did the outage last?
- Was the specific component responsible for processing server health identified?
- Did the outages at Amazon Web Services and Google have the same cause?
