Residents complain about muddy and yellowish water in Baixada Santista; VIDEO

Among the reports, there are those who use a clay filter to consume the yellowish water, those who need to go to a friend's house to take a shower and those who leave the tap open for around eight minutes to eliminate the muddy water before using it.

In a note, Sabesp stated that the torrential rains recorded in the region since September have altered the water quality of the rivers and that the appearance of the water may change occasionally with the system's resumption (see the full position below).

To g1, retiree Paulo Severo, resident of Jardim Casqueiro, in Cubatão, said that the water always comes out yellowish from the tap after heavy rain, more frequently since September. According to him, the problem continues and affects consumption and washing of clothes.

Severo stated that he has never seen the water in the shower turn yellow and that, therefore, the shower is not affected. Even with the coloring, he uses tap water in a clay filter for consumption and to wash clothes. According to the retiree, he and his wife never felt sick.

He also informed that he did not need to buy mineral water and that, to date, he has not filed a complaint with Sabesp, but that he will contact the company if the water comes out dirty again.

In São Vicente, locksmith Marcos Antônio Silveira, resident of Parque Bitaru, reported that, in addition to the lack of water at night, the resource has arrived at his house with a muddy color. According to him, the problem has been noticed since Monday (9).

Silveira stated that the situation affects her hygiene, as, on some occasions, she needs to go to a friend's house to take a shower. Water also affects meal preparation and even water supply for your dog.

He said he has had to buy ready-made food because he can't cook at home. To have clean water available, he stated that, at times, he leaves buckets filled with pool water for use. Silveira also reported that he usually leaves the tap open for around eight minutes in an attempt to eliminate the muddy water before using it.

"Sabesp informs that, in order to verify the reported situations and adopt the necessary corrective measures, it is essential that the complete addresses of the mentioned locations are provided. This information will allow the Company to identify the occurrences accurately, carry out technical assessments and take the appropriate measures.

It is important to highlight that the torrential rains recorded in the region since September have been altering the quality of the water in the rivers and prolonging the period of interruption in the treatment of the plants until the water in the springs returns to normal. Changes in the appearance of the water may occur occasionally when the system resumes operation.

Sabesp monitors all stages of the supply system to guarantee the quality of the water distributed, from the source, through the treatment stations and distribution system to the trestle at the entrance of the property. To this end, it carries out more than 170 thousand analyzes per month, in accordance with the parameters defined by the Ministry of Health.

The Company is carrying out one of the largest investment cycles in its history in Baixada Santista, intensifying works and improvements to make the supply infrastructure more robust and prepared to face extreme weather events, including increased demand during the summer season. And he emphasizes that at times during the execution of the works, temporary interruptions in the water distribution may be necessary, with the possibility of occasional changes in the color of the water after resumption.

The Company is available through customer service channels: call toll-free 0800-055-0195 or send a text message to the official WhatsApp at number (11) 3388-8000 or contact the Virtual Agency via the website www.sabesp.com.br."