Corazul Cruceros has suspended the departures of the ship Buenavista scheduled for the cruise season until next Friday (13). Docked at the Port of Santos (SP), the vessel was the target of a series of complaints from guests. According to the company, the period will be used to implement improvements and resolve technical issues.
The ship, which debuted in Brazil, began the 2026/2027 cruise season last Friday (30). During the maiden voyage, however, guests reported problems such as empty swimming pools, queues at restaurants and showers with freezing water. In light of the complaints, Corazul and R11 Travel, the shipowner's official distributor in Brazil, announced compensation measures for passengers.
Initially, R11 reported that the problems had been resolved for subsequent shipments. However, this Friday (6), the company announced the suspension of four planned departures in Santos (SP) and Rio de Janeiro (RJ).
According to the statement, the decision was made to evaluate passenger feedback and perceptions, identify opportunities for improvement and resolve technical and operational issues that require additional attention.
Corazul highlighted that the measure considers the proximity of the high cruise season. “Instead of carrying out these activities during regular voyages, the company understands that it is in the interests of its guests to complete the necessary work while the vessel remains docked at the port,” he informed.
One of the departures was scheduled for this Friday (6). According to Corazul, guests who wish to board will be able to enjoy the experience on board, including the ship's facilities, cuisine and entertainment, until Monday (9).
“All guests affected by these adjustments will receive a full refund of the amount paid”, highlighted the company.
Corazul said it sincerely appreciates the understanding, patience and support of its guests and travel partners as the company takes these important steps towards a successful inaugural season in Brazil.
Reported issues
Buenavista's first trip in Brazil began on Friday (30), at the Port of Santos, with stops in Rio de Janeiro (RJ) and Búzios (RJ). The ship returned to the Giusfredo Santini Passenger Terminal on Monday (2).
When docking at the Port of Santos for the start of the cruise, the rust stains on the ship's hull drew attention, but the problems began after boarding began, which had significant delays. See the list of what passengers reported below:
➡️Goteiras;
➡️Lack of crew;
➡️Cold water in showers;
➡️Empty swimming pools and non-working jacuzzi;
➡️Stoop time in Búzios has been reduced;
➡️Casino was not yet installed on the ship;
➡️Lack of drinking water on the night of October 30th;
➡️Confusion and queues in bar and restaurant services;
➡️Air conditioning devices with malfunctions;
➡️Some cabins did not open with magnetic cards because the battery in the electronic lock had run out.
Most of the problems were resolved throughout the cruise, according to guest reports.
Meet the ship
The Bermuda-flagged cruise ship is 260 meters long, has 13 decks and capacity for 2,140 passengers. The structure brings together gastronomy, leisure, shopping and well-being options, as well as spaces dedicated to children and teenagers, such as:
🛏️ 939 cabins
🏊 Three pools and whirlpools
🍽️ Five restaurants
🍹 Seven bars
🍽️ Gastronomy and bars
Food options include two main restaurants, a buffet, a steakhouse and a space for snacks. The ship also has cocktail, sports and pool bars, as well as a cafe.
The leisure and entertainment structure includes a casino, theater, cinema, nightclub, library, gym, whirlpools and spa. There are also stores and spaces dedicated to children and teenagers.
For children, the ship offers the Young Crew club, divided into age groups from 3 to 5, from 6 to 9 and from 10 to 12 years old. The Buenaonda Club is aimed at teenagers aged 13 and over.
