
Partnership combines insurance expertise with AI capabilities to accelerate client services.
Prudential and Alibaba Cloud partnered to introduce AI underwriting in Hong Kong and Macau, reducing client processing times from days to minutes.
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Alibaba Cloud previously partnered with Manulife Hong Kong in June to develop AI solutions.
“AI underwriting allows our financial consultants to identify client needs and deliver preliminary results within minutes instead of days,” he said.
Ethan Yuan Zhiming, vice-president of international business and regional general manager of Hong Kong and Macau at Alibaba Cloud, said the partnership combined Prudential’s insurance expertise with Alibaba Cloud’s AI capabilities to provide faster and better service.
Alibaba Cloud in June also signed a strategic partnership with Manulife Hong Kong to develop AI solutions to enhance customer experience and operational effectiveness. Alibaba Cloud is the AI and cloud computing services unit of Alibaba, owner of the South China Morning Post.
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