Restructuring involves shifting a larger share of customer support work to external partners.
Food delivery platform Zomato has shut down its customer support operations in Hyderabad, resulting in about 250 job losses due to outsourcing and restructuring.
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The restructuring follows a change in Zomato’s customer support model over the past six months, outsourcing work to external partners.
Food delivery platform Zomato is shutting down its customer support operations in Hyderabad, resulting in around 250 employees losing their jobs, according to people aware of the matter.
The restructuring follows a change in Zomato’s customer support model over the past six months, with a larger share of the work being outsourced to external partners, one of the persons said. The company is consolidating in-house operations at its headquarters in
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