Developing
Tech·6/10/2026AI summary
なぜ今「AIの制御塔（Control Tower）」が必要なのか
ServiceNowは、AIエージェントのオーケストレーションとLLM統合管理を行う「AI Control Tower」を発表。顧客のAIに対する不安に応え、CMDBの知見を応用。AI Specialistによる業務効率化と、Armis、Vesa、Moveworks買収による戦略的強化も進める。
I
ITmediaservicenow
Steady10 stories4 sourcesLast updated: 6/10/2026
Related Topicsartificial intelligenceworkflow automationAIAI Control TowerLLMArmiscybersecuritycloud computing
Latest Stories
Urgent
Tech·6/10/2026AI summary
ServiceNow Bug Allowed Unauthenticated Access to Customer Data
Cloud tech giant ServiceNow disclosed a bug allowing unauthenticated internet access to customer data. The company stated security researchers, not bad actors, discovered the issue while seeking bug bounties. The bug affected Australia releases, but users report wider impact.
T
TechCrunch
Tech
6/3/2026AI summary
ServiceNow and Accenture Launch Program to Scale Enterprise AI Agent Adoption
ServiceNow and Accenture have launched a "Forward Deployed Engineering" (FDE) program to help companies move from AI agent pilot projects to full-scale enterprise adoption. The program aims to overcome the "wall" between validation and full deployment by having joint FDE teams work within customer environments to build and test AI workflows on the ServiceNow AI Platform.
I
ITmedia
Developing
Tech·6/1/2026AI summary
ServiceNow CEO: AI is a structural solution for labor shortages, not just efficiency
ServiceNow CEO Bill McDermott argues AI is a structural solution for labor shortages, not just an efficiency tool. He highlighted the "AI Control Tower" vision and acquisitions like MoveWorks to manage agents, emphasizing ServiceNow's role in executing actions while AI thinks. McDermott also expressed confidence in ServiceNow's competitive edge in ITSM, CRM, and security, projecting significant growth.
I
ITmedia
Developing
Tech·5/25/2026AI summary
ServiceNow unveils new AI agent features to address data silos
ServiceNow announced new features at Knowledge 2026 to help businesses integrate AI agents by breaking down data silos. The new functions focus on data capabilities for operating autonomous AI in business operations with real-time, governed enterprise data, addressing the issue of AI being able to recommend but not execute.
I
ITmediaDeveloping
Tech·5/19/2026AI summary
Anthropic CEO Warns AI Will Make Software "Essentially Free," Threatening Coding Careers
Anthropic CEO Dario Amodei predicts AI will make software virtually free, jeopardizing careers in coding. He warned SaaS companies relying on code complexity as a competitive advantage could fail, citing stock declines in ServiceNow, Snowflake, and Microsoft, while Anthropic aims for a $900B valuation.
T
Times of India
Developing
Business·4/23/2026AI summary
Software Stocks Plummet as ServiceNow, IBM Results Spark AI Disruption Fears
Software stocks tumbled Thursday as ServiceNow sank 17% (its worst day ever) and IBM dropped 9%, fueling concerns that AI tools from Anthropic and OpenAI will disrupt the cloud subscription model. Workday fell 10% and is down over 45% this year, while the iShares Expanded Tech-Software ETF fell 5% and is down 18% annually. Big tech giants Alphabet, Amazon, Meta, and Microsoft report Wednesday, with Apple following Thursday.
C
CNBC
NEWS
4/23/2026AI summary
CNBC Club: Market Rotates to Hardware After ServiceNow Plunge; Arm Rallies 6%
Stocks were little changed as the S&P 500 and Nasdaq resumed their upswing to record highs. Jim Cramer discussed the rotation from software to hardware following ServiceNow's 17% post-earnings plunge, which cited Iran war as a drag on subscription revenue. Newest Club pick Arm jumped roughly 6% to new all-time highs, up 20% since initiation three days ago, though Cramer expressed concern about CEO Rene Haas' expanded role at SoftBank. Procter & Gamble rose over 1% ahead of Friday earnings.
C
CNBC
Developing
Business·4/23/2026AI summary
ServiceNow CEO McDermott dismisses Iran war impact as 'timing issue'
ServiceNow CEO Bill McDermott told CNBC the Middle East delays tied to the Iran war are a timing issue, not demand deterioration. The software company's Q1 subscription revenue grew 19% constant currency despite a 75 basis point headwind from delayed Middle East deals. Shares fell 13% after hours though results beat Wall Street expectations. McDermott also pushed back on AI disruption concerns, calling it a 'tailwind' for the company.
C
CNBC
NEWS
4/22/2026AI summary
ServiceNow Q1 Beats Estimates, Raises FY2026 Guidance on AI Demand
ServiceNow reported Q1 adjusted EPS of 97 cents, beating the 96-cent estimate, with revenue of $3.77 billion versus $3.74 billion expected. The company raised its FY2026 subscription revenue guidance to $15.74-$15.78 billion, citing strong AI product demand despite a 75 basis point headwind from the Middle East conflict. Net income rose to $469 million, and the company completed its $7.75 billion Armis acquisition.
C
CNBC