National Police Agency decides to develop AI support for 110 calls, envisioning voice-to-text conversion and emergency analysis

As the number of 110 calls received increases, the National Police Agency has decided to develop AI (artificial intelligence) that can automatically convert the audio of calls into text and analyze the level of urgency.

The aim is to more quickly and accurately record the details of a call, and to ensure that there are no discrepancies in the way the responding police officer hears the information.

110 calls are received by prefectural police communications control rooms, and the details of the call are relayed to police stations. The person in charge of communication dispatch listens to the content of the report and takes notes on a terminal to respond to the call.

Support using AI is envisioned as automatically converting the audio of a report into text, summarizing it, and using AI to evaluate the level of urgency of the report.

In addition to analyzing the nature of the call based on the content of the call, the company is also conducting research on how to determine the level of urgency based on surrounding sounds if the caller is silent, and how to respond to screams when making a call.

In addition, the company is also anticipating support functions such as AI that will show the details of what was heard during the interview with the caller, for example, if necessary information is overlooked, such as ``Where did the criminal run away to?''

These AIs call 110...