After about three years of evaluation, demand interviews and system development, the "Digital Underwriting Service Network" has now entered the trial operation stage and is expected to be officially launched in January 2027. In the initial stage, both digital and paper will be used in parallel. (Photo by reporter Qiu Qiaozhen)
[Reporter Qiu Qiaozhen/Taipei Report] In order to reduce the administrative write-off burden of social welfare groups, the Ministry of Digital Development and the Ministry of Health and Welfare launched the "Digital Write-off Service Network" to simplify the subsidy write-off process through digital tools. This project took about three years of evaluation and demand interviews. When it comes to system development, it has now entered the trial operation stage and is expected to be officially launched in January 2027. In the initial stage, both digital and paper systems will be used in parallel, with the goal of fully adopting digital write-offs on January 1, 2028 and no longer collecting paper materials.
The "Digital Verification Service Network" is jointly promoted by the Digital Industry Agency of the Ministry of Digital Development and the Department of Social and Family Affairs of the Ministry of Health and Welfare. In the past, social welfare groups had been involved in frontline care and support services for a long time, but they still had to spend a lot of time sorting out invoices, receipts and related vouchers, registering and verifying information one by one. This not only increased the administrative burden on social welfare groups, but also cost the government review units a lot of manpower and time.
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Chen Shumei, director secretary of the Department of Social Affairs and Family of the Ministry of Health and Welfare, said that the two parties have gone through about three years of evaluation and discussion, from initial needs interviews with social welfare groups, re-examining administrative processes, to subsequent system design and development. In addition to overcoming technical problems, the original administrative operation methods also need to be adjusted to meet actual use needs. At present, the system has completed phased construction, and continues to collect user feedback through trial operations as a basis for subsequent functional adjustments and optimizations.
As for the launch schedule, the trial operation phase for nationwide subsidy cases will be from August 10 to the end of December 2026; after it is expected to be officially launched in January 2027, considering that some small and medium-sized social welfare groups may need a longer time to adapt to digital operations, a dual-track transition method of digital and paper will be adopted first, and operational guidance and education training will be planned to help front-line staff gradually become familiar with the system.
It is expected that digital write-off will be fully adopted from January 1, 2028, and paper data will no longer be collected. However, this is still the current promotion goal. In the future, the system and operating procedures will be continuously adjusted based on the trial operation situation and user feedback.
As for the construction cost and subsequent maintenance and operation of this system, the Department of Digital Industry stated that the system construction is promoted through the "Digital Industry Cross-domain Software Base and Digital Service Leap Plan" of the Department of Digital Industry and Development. The purpose is not for the government to provide free services in the long term, but to first establish a set of The demonstration system serves as the basis for the subsequent development and application of the data service industry, allowing government agencies or other units in need to provide relevant services to the data service industry in the future, thereby supporting the data service industry to develop software products and gradually establishing a sustainable software service ecosystem.
The Digital Industry Agency pointed out that in addition to continuing to optimize existing services, the development results of this project have also been disclosed in an open source manner on the Digital Industry Agency's GitHub platform, allowing information service providers and other government agencies to further adjust, develop and extend applications on the existing basis, reducing repeated development costs. In the future, different software providers can also develop their own services or products based on actual needs.
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