China News Service, Hangzhou, November 10 (Xi Jinyan) Online catering is related to people's livelihood security and is a key and difficult area of food safety supervision. Since the beginning of this year, Hangzhou has innovatively implemented a classified disposal mechanism of "gathering a batch, promoting a batch, converting a batch, and closing a batch", taking the management of takeout without dine-in as a breakthrough, and focusing on the construction of gathering areas.
On November 10, Hangzhou held a press conference on online catering food safety management. At the meeting, Ma Chengrong, director of the Hangzhou Municipal Bureau of Market Supervision, said that Hangzhou continues to promote the level of food safety in online catering, making "safety on the tip of the tongue" a tangible and tangible welfare for the people.
Source governance is based on standards. Hangzhou is the first country in the country to create a governance model for takeout gathering areas without dine-in. It adheres to standards first and establishes regulations based on standards, and innovatively builds three-gradient classification guidelines of "basic norms, shared governance and care, and quality brands" to promote the hierarchical construction of gathering areas at different stages of development. The city plans to complete the construction of 58 takeout gathering areas without dine-in by the end of 2027, and 42 have been completed. More than 50% of takeout merchants without dine-in have been guided to operate in the gathering areas, and the rest are subject to "one store, one stall" and focused inspections.
The gathering area comprehensively implements "six unified" management (unifying stalls to apply for separate licenses, set up management personnel, publicize merchant information, stall functional layout, disclose the kitchen environment, and set up little brother stations), and urge merchants to achieve "five cleans and three cleans" (clean premises, clean facilities, clean tools, clean ingredients, clean personnel, daily cleaning, weekly cleaning, and monthly cleaning), and tighten the responsibilities of business entities. The group standards for Hangzhou’s no-dine-in takeout gathering areas have been released to provide industry management with evidence to rely on. With a 100% license compliance rate, we have achieved source prevention of "ghost takeaways", and the number of complaints in the gathering area has dropped by more than 60%.
AI empowerment, digital intelligence supervision. Hangzhou has launched the "AI + off-site supervision" model, which uses artificial intelligence technology to dynamically capture camera occlusion and displacement, messy kitchens, nighttime rat infestations, irregular employee operations and other irregularities, and implements "tracking and review, account reconciliation and account cancellation" for inspection and identification behaviors. This year, a total of 1.047 million homes have been inspected, and all problems found during inspections have been dealt with in a closed loop. We will continue to strengthen the digital intelligence empowerment of "Bright Kitchen and Bright Stove", connect government and enterprise data interfaces, and the platform will verify license information in real time, effectively blocking unlicensed and fake merchants in the access process. Deepen the "Sunshine Kitchen" kitchen live broadcast, covering 47,000 online merchants, and consumers can achieve online supervision through the takeout platform.
Multi-party linkage and collaborative governance. In terms of packaging material control, Hangzhou took the lead in implementing takeout packaging material compliance actions in gathering areas. This year, a total of 270 batches of "packaging materials" were randomly inspected, and no samples exceeding the standard were found. In terms of law enforcement coordination, we have strengthened coordination with the commerce, economic and information departments and other departments to implement the execution linkage mechanism. Since this year, 4,166 cases have been filed, 37 unqualified operators have been banned, and 25 cases have been transferred to the public security organs.
In terms of social co-governance, Hangzhou took the lead in exploring the construction of version 3.0 of gathering areas by giving full play to the driving effect of the Gongshu pilot project. Integrating the participation of the National People's Congress, the Chinese People's Political Consultative Conference, platforms, riders, industry associations and other parties, 231 takeaway riders were hired as "food safety supervisors" to verify and handle 483 reporting clues. Established the Hangzhou Online Catering Autonomous Alliance, promoted inclusion in the Hangzhou Catering and Hotel Industry Association to establish a special committee, and released 125 issues of the "Red and Black List" of catering merchants and 113 typical cases. A total of 293 social publicity and 245 professional training sessions were carried out, covering 16,600 people, promoting the transformation of social co-governance from "tangible" to "effective".
It is reported that in the next step, Hangzhou will strengthen the supervision of the entire chain of takeaway packaging materials, deepen online and offline closed-loop supervision, continue to promote the "Clean Kitchen Action" and "Bright Kitchen and Bright Stove" projects, and regularly publish the "Red and Black List" of online catering to protect the safety of the public.
