[Reporter Luo Bi/Report from Taipei] Health Coin was launched yesterday (1), and 78,000 people had registered on the first day. However, some elders reported that logging in requires jumping between Health Passbook and Health Go. The operation is complicated, and there are obstacles in the authentication process. Lin Liru, deputy director of the National Health Service, said today that customer service, health centers and elderly centers will assist in the operation. Initially, the app was not found when searching in English. After testing, it can be searched successfully today.
Health Coin encourages people to participate in health check-ups, cancer screenings and vaccinations, and accumulate points to exchange for rewards. Lin Liru said that people can enter the health coin area from the health passbook of the National Health Insurance Autotoll App and connect to Health Go, or they can connect to the health passbook from Health Go. The 78,000 people registered on the first day refer to the number of people who have completed the relevant series connection procedures.
However, some elders reported that they had to jump from the Health Passbook to another App and then return for authentication before they could complete the collection, which was quite complicated for people who were not familiar with mobile phone operations. The media also asked whether the process might be simplified in the future.
Lin Liru said that customer service has received some inquiries from the public and will provide operational guidance on the issues and assist the public through posters, staff guidance, and when handling activities at elderly centers and health centers, using a "hands-on" approach. Regarding whether to simplify the process, she did not propose specific adjustments to the schedule, but mainly stated that operational assistance would be strengthened.
As for the time for data review and point recording, Lin Liru said that after filling in the personal information, you still need to enter the system for verification and calculation. The relevant 200 points are expected to be recorded in the account in 2 days; the accumulated health coins are expected to be open for redemption from December 1.
Other people reported that they could not find the app by typing "Health Go" in the App Store. Instead, they had to search with "Health Go" in Chinese. Lin Liru said that the search problem was indeed discovered in the early stage of the launch. Today, real-time testing and comparison have been carried out. Currently, it can be searched by entering Health Go. She believes that the search results are related to the system algorithm and will become more accurate in the future.
Health coin points projects include publicly funded adult health examinations, hepatitis B and C screenings, cancer screenings, as well as publicly funded and self-paid influenza, COVID-19 and pneumococcal vaccinations. Lin Liru said that after completing the series and participating in eligible health activities, relevant information will be uploaded and logged in later, so people no longer need to enter which publicly funded screening projects they have received.
Cancer screening provides different points based on items, ranging from 900 to 1350 points. Lin Liru gave an example. Colorectal cancer screening can earn 900 points. If the screening result is positive, a subsequent colonoscopy can earn another 1,350 points.
As for whether self-paid physical examinations can also accumulate points, Lin Liru said that currently adult physical examinations, cancer screenings and liver B and C liver examinations are mainly publicly funded projects, and people can participate without paying extra. Self-paid examinations still need to be further understood regarding examination items and whether people are willing to upload information.
Lin Liru said that there is currently no specific target for the number of downloads or users, and she hopes to encourage more people to participate and continue to accumulate healthy behaviors. A "weekly lottery" event will be launched for 8 consecutive weeks. The prize is a 200 yuan gift certificate. The lottery will be drawn directly by the system. People do not need to log in separately. The winning list is expected to be announced on the next Monday and a message notification will be sent.
