Controversy over the cancellation of "Bamboo City Love Coastline Happy Road Run", the Consumer Protection Officer will coordinate with a full refund

The Hsinchu City Lianlian Coastline Happy Road Run was suspended due to controversy, and full refunds will be made to protect the rights of runners.

The "2026 Hsinchu City Love Coastline Happy Road Run" originally scheduled to be held on October 4 was suspended due to the failure of the organizer, the Land Sports Association of the Republic of China, to apply for the right of way. The organizer announced on September 24 that the registration fee would not be refunded, but later adjusted it to refund 50% of the registration fee on September 27, which caused dissatisfaction among runners. As of October 2, the Hsinchu City Government has accepted a total of 81 consumer dispute appeals. After coordination with the Consumer Protection Officer, the organizer announced on the Lohas website on October 1 that the registration fee and additional purchase fees will be fully refunded.

The Hsinchu City Government stated that after the city government accepted the relevant complaint case on September 29, the Consumer Protection Officer immediately notified the business operators to come to the government to explain, and also requested the Financial Supervision and Administration Commission to assist various financial institutions in adopting a convenient and consumer-friendly method for credit card disputes. Determination of preferential treatment and leniency; a letter was also sent asking the registration platform operator to assist in fully refunding all fees collected. After coordination with the city government, the operator announced on the Lohas website on October 1 that the registration fee and additional purchase fees will be fully refunded, and the event materials that have been sent do not need to be returned.

The city government explained that the 2026 Hsinchu City Coastline Happy Road Run event had environmental, safety and traffic control deficiencies due to the organizer's past events, and registration for this event was opened in advance without completing the venue and event application procedures in accordance with regulations. After reviewing the overall application status, this application for right of way and related venues was not approved and did not comply with regulations related to the use of roads for large-scale events. Before signing up for a road running event, people should first confirm whether the organizer has obtained the right of road. If necessary, they can check with the authority (unit) responsible for reviewing the right of road. Runners are reminded that between October 5 and October 18, they can go to the Lohas website to submit a refund application. The operator will complete the refund process within 2 weeks after the application deadline.