China News Service, Shenzhen, October 4th. Title: "Pengcheng Feng Police" female police team - the warm guardians on the National Day journey
Author Suo Youwei Huang Ziyan Liu Chang
"Passengers please keep your belongings, take care of the elderly and children accompanying you, and pay attention to travel safety..." On the first day of the National Day holiday, passengers carrying suitcases and backpacks crowded on the platform of Shenzhen North Railway Station and poured into the carriages of the G5617 train bound for Hong Kong West Kowloon Station. Wang Yao, leader of the female police team of the "Pengcheng Feng Police" police detachment of the Shenzhen Railway Public Security Department, walked through the crowded aisles with her slender body, weaving back and forth among the bustling people for inspection.
During this holiday, she stayed on the front line as usual, traveling with her team members on many popular lines such as the Guangzhou-Shenzhen-Hong Kong High-speed Railway, Xiamen-Shenzhen High-speed Railway, Gansu-Shenzhen High-speed Railway, and Guangzhou-Shantou High-speed Railway, to protect the safe journey of cross-border passengers with meticulous warmth.
The "Pengcheng Feng Police" female police team consists of 11 female police officers, with an average age of 31 years old, and all have more than three years of on-duty work experience. These female police officers come from different professional fields, each with their own strengths and complementing each other. Some of them are proficient in multiple foreign languages, some specialize in legal knowledge, some are deeply involved in psychological services, and some are good at musical instrument dancing. Their solid and diversified knowledge reserves and comprehensive comprehensive qualities have given them the confidence to be independent and calmly assume their duties.
The women's police team conducts publicity on the train. Photo by Qiu Jiahao
Since the establishment of the "Pengcheng Feng Police" women's police team, they have given full play to the advantages of women's delicate minds and strong empathy, and faced passengers with a "warm and extended law enforcement" model.
In a closed and crowded carriage, seat adjustments may cause spillage of personal belongings, mobile phone noises may disturb people, and friction may be caused by living habits and cultural differences. These are the most common situations encountered by police officers on duty. In particular, there are many Hong Kong, Macao and foreign passengers on cross-border trains. Maintaining order in the carriages and ensuring a comfortable journey have become important issues in the daily work of the women's police team.
"In order to nip various conflicts and disputes in the bud, we will take precautions in advance and rely on safety education, publicity and guidance, and flexible law enforcement so that passengers can truly enjoy the journey." Team member Yang Jing always keeps small items such as candies, tea, and disposable paper cups in her duty bag. As a mother, this is a little trick she has learned from life and applied to work. On the C7187 train that I was on duty recently, there was a young child who kept crying. The old man accompanying him tried to comfort him to no avail. Seeing that the passengers around him were dissatisfied, Yang Jing magically took out a lollipop and instantly attracted the child's attention, and a potential dispute was quietly resolved.
Several young mothers in the group also brought their daughters’ favorite cartoon stickers to the car and provided them to passengers for free to put on their luggage. The personalized logo effectively distinguishes luggage with similar shapes and colors, reducing disputes about mishandling and loss from the source. This thoughtful and unique measure has won unanimous praise from passengers.
Faced with conflicts that are trivial but can easily inflame emotions, the female police officers summarized and put together a set of standardized dispute resolution procedures that "first cool down, then reason, and then standardize". On October 3, on train D664, two passengers had a dispute over the storage space of their luggage. They were emotional and refused to give in to each other. After the female police officer on duty, Yu Dian, arrived at the scene, she did not directly explain the harsh truth. Instead, she first offered two cups of warm water, which slowly "quenched" the anger of the person involved. "Conflicts during the journey are not irreconcilable. Most of them are just temporary emotions. If you decide right and wrong right from the beginning, it will only intensify the opposing emotions. Put out the emotional fire first, and then mediate the subsequent conflicts to get twice the result with half the effort." Yu Tian concluded.
During holidays, passenger flow surges, which is the busiest time for railway police. Throughout the National Day holiday, the members of the women's police team will stay at their posts. In addition to their main train duties, they also have to undertake some long-distance duty tasks. Many team members voluntarily gave up the opportunity to go home. The understanding and support of their families is a solid backing for them to perform their duties with peace of mind. (over)
