Here comes the truth | The heating season is here. Is it true that "insiders" can get discounts when paying heating bills?
As the weather turns colder, many places are entering the heating season. During the heating bill payment period, have you ever received any "advertisement" similar to "There are discounts for paying on your behalf"? The so-called "insiders" of the company help users pay heating bills and can enjoy certain fee discounts. Is this true?
In this regard, Beijing Heating Enterprises reminds residents that if there are unscrupulous individuals claiming to be "insiders" and using the guise of "employee benefits", "year-end momentum" and "system testing" to induce residents to transfer funds to personal accounts or scan unofficial QR codes, they should be careful and beware of fraud traps in payment. Including some low-price heating bill payment information that appears online, it may also involve money laundering crimes. Consumers should keep their eyes open and look for formal payment channels. They can check the official announcements of their heating companies to make payments, and keep payment vouchers and invoices.
"Physical examination" before the heating season to check for hidden dangers of "leakage, leakage"
As the weather gets colder, Beijing's heating crackdown tests have started one after another this winter. Although the pressure test is not "official heating", it is a key step to ensure stable warmth in winter. What is tested in this step? What do residents need to do?
Water testing is a "physical examination" before the heating season and is also a necessary process. The heating company injects water into the heating system and maintains pressure, comprehensively detects possible "run, pop, drip, and leak" hazards in pipes, valves, interfaces, etc., and eliminates faults in a timely manner.
Xu Shan, manager of the customer service department of Beijing Heating Group Co., Ltd.: As a necessary process before the start of the heating season every year, water injection and suppression are pre-emptive measures to check for hidden dangers in heating facilities and ensure the smooth operation of the system. Users are reminded to pay close attention to community public notices and reserve personnel at home during the water testing period. Once leaks or water seepage are discovered during water filling and pressure suppression, they need to close the valve as soon as possible and call the heating service repair number immediately, and professionals will come to repair.
Staff told reporters that cold water is usually poured into the water in the initial stage of pressure testing. Old gaskets, rusty interfaces and other locations may seep or leak during the process of maintaining pressure. During the water testing period, keep people at home and try to detect and deal with it as early as possible.
If the room temperature is low during the heating season, you can check yourself for minor problems first.
After entering the heating season, what should I do if the heating is not hot? If the room temperature feels low, what self-checks can users perform? Does the hotter the radiator, the higher the room temperature?
If citizens feel that the room temperature is too low, they should first check the heating status of the heater itself to see if it is half cold or half hot.
Xu Shan, Manager of Customer Service Department of Beijing Heating Group Co., Ltd.: There are some minor problems, and you can complete a simple self-examination.
The first step is to check the valve and carefully confirm whether the water inlet and outlet valve of the radiator is fully open;
The second step is exhausting. If you feel that the radiator is half cool and half hot, you may have an air blockage. You can open the exhaust valve at the top of the radiator and slowly exhaust the air accumulated in the pipe. Wait until a stable flow of hot water flows out, then close the exhaust valve;
The third step is to clean up the obstruction. You need to remove the obstruction around the radiator to leave enough space for heat dissipation.
Heating itself plays a vital role in the level of room temperature, but indoor temperature is not determined by a single factor. It is also closely related to factors such as building insulation, door and window sealing conditions, and the location of the house. For example, if the user's home is on the top floor, the bottom floor, or a side household, the contact area with the outside world is larger and heat dissipation is faster, which may affect everyone's perceived temperature.
It is not allowed to modify the radiator privately. Please apply for evaluation before construction.
As residents' living time increases year by year, many people may feel that the heating method, radiator installation location, quantity, etc. no longer meet the current heating needs, so they have the idea of changing the radiator. Is this approach advisable?
In a building, the hot water flow, pressure, pipe diameter, etc. of a building are calculated based on the design during construction. Unauthorized changes may not only cause damage to your own pipes, but may also affect the heating hydraulic balance of the entire building.
Xu Shan, manager of the customer service department of Beijing Heating Group Co., Ltd.: The heating method, the installation location and quantity of radiators, and the direction of the pipes were strictly calculated during the design and construction of the building. If it is dismantled, modified and moved without permission, it will not only destroy the hydraulic balance of the entire heating system, resulting in uneven heat dissipation and substandard temperature of the home heating, but may also cause safety hazards such as pipe leakage, and even affect the heating of other residents in the entire building. If you really need to make changes, you must apply to your heating unit in advance. After confirming that it is feasible, a professional team will perform the construction and operation.
How to verify the identity of home maintenance personnel?
Before and after the heating season, if someone knocks on the door without an appointment and says they need to repair the home, how can you identify the person's true identity?
According to the staff, regular heating maintenance personnel usually do not knock on the door without making an appointment to claim that there is a problem with the heating system of a resident's home. If they need to enter the home, they will be notified in advance through official channels such as property management, community announcements or WeChat applet, or the user will take the initiative to report for repair.
Xu Shan, manager of the customer service department of Beijing Heating Group Co., Ltd.: To identify fake heating companies entering homes for maintenance, you can verify them through the following methods.
One is to identify official identities.
The second is to see things and speak. Regular maintenance personnel will carry tool kits with uniform logos, are familiar with heating conditions, and speak in a standardized manner.
Third, you can verify with the heating unit. Verify whether there are such dispatchers and door-to-door personnel. You can also confirm with the property, community and neighbors whether a unified maintenance notice has been received.
(Headquarters reporters Wang Feng, Wei Yutong, Zhang Fude)
