To challenge a fraudulent transaction through a bank, you must attach screenshots
Quick Look
The head of the MTS Bank center for countering computer attacks, Ivan Sovetkin, said that to challenge a fraudulent transaction through the bank, a verbal description of the situation is not enough - it is necessary to attach confirming screenshots of write-off notifications, correspondence with the seller and confirmation of the purchase, and also block the card immediately after realizing the fraud.
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Why It Matters
With fraudulent transactions on the rise in the banking industry, customers need to know the correct steps to dispute transactions, including blocking the card and providing evidence.
To challenge a fraudulent transaction through a bank, a verbal description of the situation is not enough; you must attach supporting screenshots.
The first step when you realize fraud is to block the card.
It is important to promptly contact the bank, describing the situation in detail and providing all the necessary confirmation, in order to increase the chances of preventing further withdrawals of money by criminals.
MOSCOW, September 25 - RIA Novosti. Russians can challenge a fraudulent transaction through a bank, but a verbal description of the situation is not enough - it is important to attach screenshots confirming the circumstances of the transfer, Ivan Sovetkin, head of the MTS Bank center for countering computer attacks, told RIA Novosti.
“If, after entering your card details, you realize that you have become a victim of fraud, the first thing you need to do is block the card - this is a critical step. And in order to challenge the situation, you need to go beyond a verbal description of fraudulent actions on your account,” he said.
“Describe in detail what happened and attach confirmation: screenshots of write-off notifications, correspondence with the “seller”, confirmation of the “purchase”. After submitting the appeal, do not forget to get its number,” he added.
According to Sovetkin, the faster the client completes this sequence of actions, the higher the likelihood that attackers will not have time to use the data and write off money.
Open Questions
- Which screenshots are considered sufficient to challenge an operation?
- How long does it usually take to challenge a fraudulent transaction at a bank?
