China News Service, Jinan, October 4 (Liu Chiyuan) At the convenience service center of Fengcheng Street, Laiwu District, Jinan City, 65-year-old Wang Xiuhua touched the government service self-service terminal with her fingertips. Under the "one-on-one" meticulous guidance of the on-site staff, the social insurance benefit qualification certification that originally gave her a "headache" was successfully completed within a few minutes. In the past, her son, who was working far away from home, often had to take special leave to come back for this certification. Today, this "tossing" has become history.
This is just a microcosm of how Shandong relies on artificial intelligence and digital technology to empower government services. In recent years, Shandong Province, driven by the construction of digital government, has continued to promote the integrated reform of government services, so that the digital and intelligent "easy to handle" model is deeply rooted in the context of grassroots governance.
In Laiwu District, 97 government service self-service terminals have been connected to the city's unified government service system, covering nearly 500 high-frequency matters in 16 departments including human resources and social security, medical insurance, real estate, and provident fund. Residents only need to bring their ID cards, social security cards or show their "Lutong Code" to handle various businesses on the terminal. In order to solve the problem of special groups who "want to use but can't use it", the local government has also established a help and guidance team composed of more than 100 staff to provide "one-on-one" guidance services, effectively shortening the time for people to work.
In Heze Luxi New District, the self-service enterprise registration file query system "Rong e-Cha" launched by the Administrative Approval Service Bureau has set off a boom in the field of government services. This system integrates data from the provincial full-process electronic registration system and the municipal image file management system to achieve a complete and accurate collection of enterprise registration files. Enterprises can check the progress of business processing online without leaving home, without having to submit materials at the window or wait in line.
This system not only serves enterprises and the public, but also provides safe file checking channels for lawyers, public prosecutors and other units. Through mechanisms such as real-name authentication and security traces, we ensure the security of archive information, build a collaborative and credible new archive query ecosystem, and promote online closed-loop acquisition of certification materials. According to statistics, since the launch of the "Rong eCha" system, the cumulative number of online visits has exceeded 125,000, and more than 12,000 corporate file inquiries and download services have been provided, effectively reducing corporate service time costs and easing window pressure.
Digital empowerment not only serves “administration” and “approval”, but also extends to the deep-water areas of social governance. Walking into the command and dispatch area of the Comprehensive Management Center of Culai Town in Tai'an City, information on grassroots management, disaster prevention and early warning can be seen at a glance on the large electronic screen. As the "intelligent brain" of the town's social governance, the center coordinates and integrates resources such as grid management, petitions, emergency response, and comprehensive law enforcement to build a full-chain closed-loop system of information aggregation, real-time monitoring, unified dispatch, tracking and supervision, and emergency command.
It is understood that Culai Town invested more than 3 million yuan to build the "Smart Culai" comprehensive platform, covering eight major sectors including people's livelihood services, grid management, and emergency command. Among them, the smart CuLai global monitoring system has 2 smart centers, 8 high-altitude thermal imaging pan-tilts, 8 high-altitude broadcasts, and is connected to video signals such as forest fire prevention and water conservancy monitoring to achieve 24-hour intelligent inspections in key areas and 15-minute emergency response in the town.
In addition to technical support, the reconstruction of governance mechanisms is even more critical. In Culai Town, 8 departments including comprehensive management, petitions, justice, and public security have integrated their forces and implemented a "permanent + rotating + follow-up" model. Wu Bo, organizer of the Comprehensive Governance Post in Culai Town, introduced that the center has established a rapid response mechanism of “department whistle-blowing and joint handling” to improve the efficiency of dispute handling through joint meetings and collaborative handling, and significantly improve the efficiency of grassroots social governance. "If there are conflicts, go to the Comprehensive Treatment Center" has become the consensus of the local people, and the Comprehensive Treatment Center has become the "terminal station" for resolving conflicts.
In Dongchangfu District, Liaocheng City, the reach of artificial intelligence extends to more subtle administrative approval areas. In the past, "difficulty in drawing and troublesome revision" were the "pain points" that plagued the majority of operators when applying for food business licenses. Applicants need to submit their own floor plan drawings. If the drawings do not meet the approval standards, they will need to make repeated revisions and travel back and forth.
In response to this problem, the Dongchang District Administrative Approval Service Bureau launched the "AI mapping" service model. Applicants only need to select places, facilities, equipment and other elements in the intelligent system, and through simple drag and drop combinations, an accurate and standardized business place floor plan can be automatically generated. This transformation from "manual drawing" to "AI-assisted generation" has effectively reduced the rejection rate due to non-compliant materials, and shortened the approval time limit by more than 40%. At present, this model has been fully rolled out in 14 township (street) convenience service centers in the region, benefiting more than 600 food business entities.
