РИА НовостиyesterdayLaw1 min readRussia

Management companies are not required to respond to requests in house chats

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Management companies are not obliged to respond to requests from residents in house chats, since legally significant requests and response deadlines are tied to the state housing and communal services information system and its chatbot, explained the first deputy chairman of the State Duma Committee on Construction and Housing and Communal Services, Vladimir Koshelev, referring to a letter from the Russian Ministry of Construction dated March 25, 2026.

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Why It Matters

Management companies interact with residents through various channels, including house chats and government information systems. The issue of the legal significance of requests in unofficial communication channels remained unresolved until clarification from the Russian Ministry of Construction.

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Brief retelling from RIA II

Management companies are not obliged to respond to requests from residents in house chats.

Legally significant requests and response deadlines are tied to the state housing and communal services information system and its chatbot.

House chat is a communication channel, not an official reception of requests.

MOSCOW, September 26 - RIA Novosti. Management companies (MCs) are not obliged to respond to requests from residents in house chats, since legally significant requests and response deadlines are tied to the state information system (GIS) of housing and communal services and its chatbot, Vladimir Koshelev, first deputy chairman of the State Duma Committee on Construction and Housing and Communal Services, told RIA Novosti.

As the parliamentarian explained, the rules of communication in the house chat are explained in a letter from the Ministry of Construction of Russia dated March 25, 2026, according to which the house chat is a channel of communication, and not the official reception of requests. According to the deputy, if the management company acts as a chat administrator, it also has the right to establish moderation rules and the procedure for communication in it.

“The management company does not have a separate obligation to respond specifically in the house chat. The management company does have an obligation to communicate with residents, but it is implemented through the GIS housing and communal services and a special chatbot service GIS housing and communal services, and not through the house chat as such. Legally significant requests and response times are tied to the system,” Koshelev said.

Open Questions

How can residents make sure that their appeal to the State Information System for Housing and Communal Services is registered and will be processed within the established time frame?
What sanctions are provided for failure of management companies to fulfill their obligations for information interaction through the GIS housing and communal services?
Will a mechanism be created to monitor the timeliness of responses through the GIS housing and communal services chatbot?