China Eastern Airlines attendant knelt down to apologize after touching a passenger with a food trolley, and the passenger asked for a special car to be sent to the hospital for examination

Recently, it was reported that a flight attendant of China Eastern Airlines knelt down and apologized to a passenger on board, which immediately triggered a discussion on the Internet. Although China Eastern Airlines has not yet elaborated on the matter, insiders revealed that the flight attendant pushed the dining cart and bumped into the passenger.

According to Chinese media reports, a passenger surnamed Zhang who was on the same flight revealed that the flight was from Hefei, Anhui Province to Dalian, Liaoning Province at about 9:00 on the 28th. At that time, the flight attendant was distributing drinks on a cart and accidentally touched the elbow of a passenger.

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Zhang Nan said that the dining car was not very fast and the impact was not a big deal. There was no broken skin or redness or swelling. However, the passenger cursed that the cart was made of iron and hit him seriously, forcing the flight attendant to apologize to him.

Zhang Nan said that after the flight attendant apologized immediately, the passengers who caused the trouble were still unwilling to give up and criticized the flight attendant for not handling it immediately. Although the cabin crew member saw the conflict and came over to apologize together, the passengers still refused to forgive. During the process, the flight attendant pushing the dining cart knelt down about two or three times.

Zhang Nan revealed that after the flight attendant knelt down, he still did not calm down the passenger who was causing trouble. It was not until the on-board safety officer intervened and coordinated that the situation gradually eased. However, the passenger also asked the flight attendant and cabin crew chief to arrange a special car to accompany him to the hospital for a physical examination after the flight landed.

At about 11 o'clock in the evening on the 28th, Zhang Nan posted a video of a flight attendant kneeling on a social platform, with the words "Kneel down and beg you to kick me without letting go." This quickly attracted the attention of netizens, and the media called China Eastern Airlines' customer service many times to inquire. The other party claimed that the company attached great importance to this matter, but it was currently under review and could not clearly answer relevant questions.

However, some China Eastern Airlines insiders pointed out that the person pushing the dining cart was a flight attendant from China Eastern Airlines Anhui Company. The passenger who was hit was awakened by the slight collision of the cart in his sleep. According to relevant regulations of China Eastern Airlines, insiders speculated that the flight attendant was likely to be punished by the company.