Dolomiti Superski, refunds and discounts on ski passes: how to apply online

Buyers of ski passes valid for a single area with a duration of between 1 and 31 consecutive days can request a refund. The circuit includes the slopes of Cortina d'Ampezzo, Alta Badia, Plan de Corones, Val Gardena-Alpe di Siusi, Arabba-Marmolada and Civetta. However, tickets valid for the entire carousel as well as season passes and other types of tickets indicated in the regulations are excluded from the refund.

From the membership number to the payment receipt to the invoice or other traces: to send the applications, opened in the specific "AGCM Benefits" section of the Dolomiti Superski website, it is necessary to demonstrate that the ski pass was purchased between 2022 and 2025.

As reported by users, from the hours following the launch of the platform there were frequent slowdowns with waiting times of up to 4-5 hours to access the refund, intermittent loading and reports of the appearance of pages giving "errors". The main cause of the inefficiencies is the high number of requests which has put the system under pressure, making it difficult to complete the procedure in a short time.

The Agcm investigation, started in July 2025, shed light on the methods for issuing ski passes in the Dolomite ski areas. The reimbursement system can count on a total fund of 30 million to be divided between those who opt for the direct reimbursement (12 million) or the voucher (18 million).

Federconsorzio is also involved in the operation and has the task of verifying the individual requests. "In recent months we have worked together with a team of experts to illustrate in a transparent and in-depth way the functioning of the Dolomiti Superski system, and we are pleased that the Authority has judged our commitments to be adequate", was the position of the association after the agreement reached between the Dolomite circuit and the Antitrust, underlining how the initiative represents "an important organizational effort aimed at rewarding the trust of users and preserving the services and quality standards to which customers have always been accustomed".

Not just refunds. In the decision, the Authority highlighted that these measures are complemented by the commitment to maintain, for the following five winter seasons, some promotions and discounts already approved relating to the Dolomiti Superski super-ski pass, for a total value of approximately 20 million euros.

The Antitrust investigation concerned some provisions of the Federconsorzio Statute which, according to the Authority, could have led to restrictions on competition. In particular, attention was focused on two aspects: the definition of the price of the ski passes of the area consortia within the Federconsorzio and the limits imposed on the valley consortia in the sale of their ski passes through third parties.

According to what was communicated by the Authority, the Federconsorzio Dolomiti Superski and the 12 member Consortia have undertaken, also through statutory amendments, to eliminate in the future any form of coordination of the pricing and distribution policies of valley ski passes, as well as introducing economic measures aimed at consumers.

After the announcement of the agreement on the reimbursement mechanism, there was a lot of disagreement among consumer associations. Assoutenti had spoken of a possible "obstacle reimbursement", criticizing above all the requirements set for obtaining compensation. While Consumerism No Profit received applause for an important agreement which constitutes a "significant precedent".