Dutch Data Protection Authority Fines Uber €825 Million Over Automated Driver Suspensions

The Dutch Data Protection Authority (AP) has fined US ride-hailing company Uber €825 million ($964 million) for using automated systems to suspend drivers suspected of fraud or given low customer ratings without adequate human review.

The watchdog found that Uber’s use of automated decision-making to suspend drivers between 2018 and 2022 violated the EU’s General Data Protection Regulation (GDPR).

Tensions are mounting between Washington and Brussels over multi-billion-dollar fines imposed on American tech giants, with US President Donald Trump recently threatening tariffs in response to what he has described as unfair treatment of US firms.

In a statement on Friday, the AP said Uber had violated EU privacy rules by using a fully automated system to suspend drivers suspected of fraud or those who received low customer ratings.

“Uber has committed serious infringements,” AP vice president Monique Verdier said in the statement. Drivers were summarily suspended and had their incomes cut off, she said.

“That’s forbidden. A computer is not allowed to make independent decisions that have major consequences for you. A human should have reviewed this first.”

The AP said it launched the investigation following a complaint from French human rights advocacy group LDH. The Dutch watchdog handled the case because Uber’s European headquarters is located in the Netherlands.

Uber denied that it permanently deactivated driver accounts without human intervention and said it would appeal.

The AP said the fine was calculated under European guidelines that allow penalties of up to 4% of a company’s worldwide annual turnover. Uber generated about €44.5 billion ($52 billion) in global revenue in 2025. The €825 million penalty amounts to roughly 1.85% of that figure.

Trump has repeatedly threatened the EU with economic retaliation over penalties imposed on American technology companies. In July, he said the US would launch a trade investigation after the bloc fined Google approximately $1 billion for violating competition rules, warning that it could lead to new tariffs on EU imports.