In Italy, consumer protection group Codacons said it would consider legal action if Outlook refused “automatic compensation for citizens and businesses” affected by the disruptions.
“The company cannot simply restore its systems and consider the problem resolved: it must take responsibility for the consequences for its customers,” the group said, noting that “even a few hours of downtime” could result in delivery delays, customer service issues and lost sales opportunities.
The global outage affecting certain Microsoft software had no impact observed at midday on the operation of hospitals in France, said the Ministry of Health. “If this breakdown is likely to affect exchanges between services, no impact has at this stage been observed on the functioning of health establishments, emergency services or on the reporting of health reports, thanks to the establishment of alternative communication and reporting circuits,” indicated the office of the Minister of Health Stéphanie Rist.
“The situation is being closely monitored by all the ministerial services concerned, and in particular by the Health Crisis Center,” according to the same source. Questioned by AFP, the spokesperson for the emergency doctors union Samu-Urgences de France Agnès Ricard-Hibon indicated that there had been “no dysfunction in taking calls” from Samu and their treatment.
“There was no impact on the response to vital emergencies,” she explained. “There may have been impacts on the transmission of information between professionals, but they could have been circumvented by direct calls,” she added.
The best. At the beginning of the afternoon, this Friday, the American giant reported “improvements” on its systems, in North America, as well as in Europe. Likewise, in Asia-Pacific, positive signals were noted.
“We are seeing continued progress in recovery in affected regions, with sharpest improvements in North America and steady progress across much of Europe. We are also seeing encouraging signs of recovery in Asia-Pacific, although some users may still experience intermittent access issues or delays in email delivery while corrective measures are deployed to the remaining infrastructure. “We closely monitor the quality of service and validate recovery through different connection modes in order to achieve full recovery,” the company adds.
The public health services (NHS) in England activated their emergency systems on Friday in the face of the global outage which affects Microsoft, notably resorting to “other computer systems” or “paper files” to maintain essential care and appointments, they indicated on Friday.
Local services are implementing “long-planned measures to manage IT failures,” said an NHS spokesperson in a press release sent to AFP, acknowledging disruptions in the work of staff.
Patients should continue to call 999 in an emergency and attend their appointments unless otherwise instructed, it added. For other needs, they are invited to use the 111 medical advice service, its online version or their local pharmacy.
Health services disrupted, company results published delayed, school more difficult to reach... The global outage affecting several Microsoft software programs, including Outlook, has significant repercussions on the daily lives of their users this Friday.
In New Zealand, the government warned that messaging at embassies and consulates was disrupted, and the immigration services announced the suspension of new visa applications, being unable to process those already submitted. In Australia, media are reporting testimonies of panicked students no longer having access to their online courses, while they are in the middle of revising for their end-of-year exams. The Minister of the Economy of Japan, Ryosei Akazawa, affirmed that this outage would have “a significant impact” due to the high number of people using affected Microsoft software, in an interview with the Asahi Shimbun newspaper. The Supreme Court of the Philippines reported difficulties in receiving and sending emails.
In the United Kingdom, several local entities of the NHS (the British public health service) have, for their part, published messages on X reporting difficulties with Microsoft tools. Rachel Harrison, national secretary for public services at the British union GMB, told AFP that the outage had “serious repercussions” on ambulance services and NHS facilities. In France, in Paris, a school asked parents to prioritize telephone calls if necessary. The administrations of several large cities in the United States, such as Miami Beach, Austin, Burbank and Pasadena, have warned that they no longer have access to their emails.
The smooth functioning of businesses was also hampered by these disruptions. In India, for example, airlines have warned that their customers' requests may not reach them, and a handful of flights have had to be canceled. The American electric vehicle manufacturer Workhorse Group postponed the publication of its third quarter results and the Swiss company Richemont, owner of the jeweler Cartier, postponed the publication of its results by around forty minutes. The stock market operator Euronext invited companies listed on its markets to contact it if necessary by telephone rather than by email, while ensuring that its operations took place without problem.
THE GLOBAL CONSEQUENCES OF THE OUTAGE
Sensitive since Thursday evening, November 12, the computer failure affects several tools of the American giant Microsoft. This concerns in particular the Microsoft 365 Cloud environment, popular with businesses, Outlook messaging, which is part of it, or the Teams messaging application, again widely deployed in firms.
This summer, Microsoft reported that its Microsoft 365 services had 450 million users worldwide. Consequences are therefore felt in many countries. In New Zealand, the government warned that messaging at embassies and consulates was disrupted, and the immigration services announced the suspension of new visa applications, being unable to process those already submitted. Same problem in Japan, where the government admitted that its information systems were affected.
To find out more, read our article below.
Also read: Paralyzed businesses, disrupted exams, delayed planes… The global outage of Microsoft and Outlook causes cascading consequences
