foodpanda announces an increase in platform fees! For general users, each order will increase by 4 to 6 yuan starting from 11/15, and members will follow up from 12/1.

It has been nearly four months since the food delivery service was launched on July 21. After Uber Eats took the lead in adjusting its fees, another major food delivery platform foodpanda also announced a fee increase today (10th). (File photo)

[Reporter Qiu Qiaozhen/Taipei Report] foodpanda announced today (10th) that according to internal operating data, since the "Delivery Workers' Rights Protection and Delivery Platform Management Act" was officially implemented on July 21 this year, the platform's overall operating costs have increased by approximately 32%. Although it continues to absorb new costs through optimizing order dispatch efficiency, systems and internal processes, as costs continue to accumulate, it is no longer fully borne by the platform in the long term, so it has decided to adjust the platform fee. Since November 15th, the average increase in each order for general users is 4 to 6 yuan; for pandapro subscription members, the average increase in each order is 2 to 4 yuan since December 1st.

Foodpanda stated that it supports improving the protection of food delivery partners. However, after the implementation of the special law, the new payment and contract performance specifications have also caused significant changes in the platform's operation and cost structure, including payment for overlapping hours of delivery services, minimum payment guarantee for each order, and regulations such as hourly payment conversion shall not be less than 1.25 times the basic hourly wage, etc., all of which will increase the payment cost of delivery partners.

In addition to the increase in labor remuneration costs, the new system also requires the platform to simultaneously adjust the order dispatch mechanism, system and related operating processes. In addition, changes in waiting and fulfillment times will further affect the delivery efficiency of delivery partners within unit time and push up overall operating costs. According to foodpanda’s internal data, since the implementation of the special law, the platform’s overall operating costs have increased by approximately 32%.

Facing cost pressure, foodpanda pointed out that the platform continues to prioritize absorbing new costs on its own by optimizing order dispatch efficiency, systems and internal operating processes, and carefully evaluates various response measures. However, as related costs continue to accumulate, it is difficult for some of the new costs to be fully absorbed by the platform in the long term. Therefore, platform fees must be appropriately adjusted to maintain the long-term stability of the overall service.

In terms of fee adjustment, foodpanda announced that platform fees will be adjusted for general users starting from November 15, with an estimated average increase of 4 to 6 yuan per order; for pandapro subscription members, the adjustment will be made starting from December 1, with an estimated average increase of 2 to 4 yuan per order. The platform fee is mainly used to maintain system stability, daily operations and ensure the security of cash flow transactions. The actual fee amount will be clearly displayed before consumers check out. If you have relevant questions, you can also seek assistance through the customer service center.

foodpanda emphasized that in the future, it will continue to pay attention to market changes and consumer needs, seek a balance between the rights and interests of delivery partners, consumer burdens and the needs of cooperative merchants, and maintain the stability and convenience of delivery services.