
A solidarity contract has been defined for 1000 employees to manage the structural crisis of the BPO sector
AI-generated summary
The CRM/BPO sector is facing a structural crisis that requires government interventions and union agreements to manage redundancies.
Konecta Italia announces the signing of an agreement at ministerial level with the trade union organizations of the CRM/BPO sector "with the aim - we read in a note - of protecting employment continuity for all workers at its sites, functional to the identification of all the initiatives necessary for the management of the transition and transformation that the company has in place".
All players in the BPO sector "in fact have to manage a complex phase due to a crisis in the sector which has become structural and which is the subject of a specific discussion at government level".
The Agreement provides for "the definition of a solidarity contract for the management of approximately 1000 employees distributed throughout the national territory, thus avoiding the use of collective measures to manage redundancies". There is an overall reduction of 30% for each site. The management measures identified will take effect from 2 November 2026 until 31 December 2027.
Within the general framework outlined with today's agreement, in order to continue and complete the territorial comparison on the production reorganization of the Piedmont sites, it is expected that for the Turin, Asti and Ivrea offices the start of the solidarity contract will be deferred to 2 January 2027.
AI outlook — possibilities, not facts
Launch of solidarity contracts for 1000 employees.
Very likely · Within months

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