Repairs “not working as expected”: what you need to know about the giant Outlook outage and Microsoft tools

Microsoft's giant outage continues unabated. The American software giant indicated early this Friday, November 13 that the measures taken to resolve a global outage of Microsoft 365 connected tools, including Outlook messaging used by a majority of companies around the world and its Copilot AI, which has lasted for around eight hours, were “not working as expected”, and that it was working to find alternative solutions.

“We have monitored the status of the changes applied to improve the maintainability of the service and confirmed that they are not producing the expected effects. We are identifying alternative lines of work that can be implemented to increase capacity in the face of persistent imbalances in traffic management,” Microsoft said in a message published on the X platform. This disruption prevents tens of thousands of users around the world from accessing their emails.

Around 5:30 a.m. French time, however, Microsoft said “observe a partial recovery in several regions” in which fixes have been made. “Unfortunately, these actions do not produce a lasting recovery” of the normal operation of services, adds the company, which says it is “examining the options at its disposal to improve the overall stability of the infrastructure”.