Samsung smart refrigerator users report crashes after update
Quick Look
- Users of the 2024 Samsung Bespoke AI 4-Door smart refrigerators reported problems after installing the update: the devices turned off, stopped cooling, or froze during the update process.
- Samsung acknowledged the deployment error and stopped distribution of the update, without specifying the number of affected devices or compensation.
AI-generated summary
Why It Matters
The problem arose after the release of an update for the 2024 Samsung Bespoke AI 4-Door smart refrigerators, which was first reported by South Korean media Star News Korea and SBS News.
Users of Samsung smart refrigerators began to complain about problems with the devices after the update. This was reported by Notebookcheck.
Media journalists found out that the South Korean newspapers Star News Korea and SBS News were the first to report problems with Samsung Bespoke smart refrigerators. The failure was recorded on the afternoon of September 22, when Samsung began distributing an update to equipment.
According to users, in some cases, after installing the update, the devices simply turned off; for some, the devices stopped supplying cold air to the chambers. Also, many owners said that the refrigerators froze during the update process - the failure was indicated by the installation status on the device screen.
The material states that most of the reports are related to the Bespoke AI 4-Door line of smart refrigerators released in 2024. Samsung has already acknowledged the problem: the company said that it had already discovered a deployment error and immediately stopped distributing the update.
Samsung has not said how many refrigerators are affected by the problem, nor has it announced any compensation for damaged products.
Open Questions
- Exactly how many refrigerators were affected by the failure?
- Will Samsung provide compensation for damaged products?
- When will the update be re-released after the bug is fixed?
