Incheon International Airport has another departure system failure... 3 times in 1 week

(Incheon = Yonhap News) Reporter Kim Sang-yeon = It has been confirmed that a similar problem has appeared again at Incheon International Airport, where boarding procedures were disrupted due to system failures related to departures twice recently.

According to Incheon International Airport Corporation on the 9th, at around 6:35 a.m. on the 6th, a system failure occurred in the departure hall on the 3rd floor of Incheon Airport's 1st and 2nd passenger terminals, preventing passenger transportation information from being confirmed.

It was discovered that while passengers who had completed ticketing at the check-in counter were stamping their boarding passes on the reader at the entrance to the security checkpoint, the 'transportation information unconfirmed' alarm went off one after another.

Accordingly, passengers of a total of 14 airlines (10 in Terminal 1 and 4 in Terminal 2) experienced inconvenience at one time as security screening staff went through the process of directly checking passenger passports and boarding passes.

The corporation explained that emergency measures were completed at 7:27 a.m. on the same day, 52 minutes after the system failure was reported, and that there were no cases of aircraft delays during this process.

An official from Incheon International Airport Corporation said, "We believe the failure occurred due to delays in internal data processing by airlines," and added, "At the time, we took measures to minimize congestion in the departure hall."

At Incheon International Airport, departure-related system failures have occurred three times in one week, including this issue, causing major and minor inconveniences to passengers.

On the 30th of last month, a failure occurred in the network equipment at Incheon Airport managed by the U.S. Airlink (ARINC), an airline network platform.

As a result, abnormalities such as communication instability appeared at 44 airlines, and among them, 11 Chinese airlines had ticketing operations suspended for about 5 hours due to check-in system connection failures.

Airlines are considering requesting compensation from Airlink for delays in departure, and Airlink has promised regular inspections to prevent recurrence of network failures.

On the 3rd, some flights were delayed as the airline was unable to receive passenger information for about two hours due to a failure of the Ministry of Justice's Passenger Pre-Confirmation System (IPC).

However, the corporation believes that it is unlikely that each system failure was caused by hacking.