Railway 12306 launches a number of convenient services to help holiday passengers travel smoothly

When traveling by train during the holidays, some passengers will encounter problems such as the elderly needing companionship, bringing pets, and having too much luggage. In addition to basic ticket purchasing functions, the Railway 12306 platform also provides convenient travel services, and you can make reservations and handle them online with one click.

1. People with limited mobility can make reservations in advance for "Key Passenger Services"

If you are traveling during the holidays and there are elderly people, pregnant women or passengers with limited mobility at home, you can make an appointment for "Key Passenger Service" on 12306 in advance. Seniors over 65 years old with limited mobility and traveling alone, pregnant women who are more than 36 weeks pregnant and traveling alone, passengers with visual and hearing impairments or passengers who need wheelchairs and stretchers can all make appointments. After making a reservation, station staff will provide convenient entry and exit, priority verification and other services based on passenger needs. Open the 12306 App, enter "Warm Service" on the homepage, click "Reservation for Key Passengers" and follow the prompts.

Faye Wong, Deputy Director of the Passenger Transport Workshop of Beijing West Railway Station: After the reservation is successful, we will arrange staff to contact the passengers in advance. After the passengers arrive at the station, the on-site staff will accurately connect the reservation information and follow up the entire process of entering the station, waiting for the train, checking in, and boarding the train to solve the problem of key passengers traveling alone.

2 If you want to take your pet out with you, you can choose the "Pet Travel" service

If you want to take your pet out with you during the holidays, you can also check out the "Pet Travel" service. Currently, this service covers 170 high-speed rail stations and 420 EMU trains across the country. If you also want to take the bus, you can check the trains marked with the word "pet" on the 12306 App, and make an appointment to check in the same car after purchasing the ticket. Each ticket-buying passenger can check in up to 2 pets at a time. If you don’t want to take the car and only want to send your pet, you can also choose “Pet Traveling Alone”, which requires making a reservation 2 to 5 days in advance. It should be noted that currently only qualified cats and dogs are transported. There are also corresponding requirements for pets’ weight, height, length, etc. You can understand them in advance before departure.

3. If you have a lot of luggage when you go out, you can choose the "pack light" service.

If you have a lot of luggage when going out, you can also choose to "travel lightly". Your luggage can be delivered directly to the station from home, or from the station to your destination. We currently provide luggage handling services within 35 kilometers of the same city.

In addition, if you accidentally leave your mobile phone, backpack or luggage in the car or station during the trip, you can use the "Lost Item Search" in the "Warm Service" of 12306 App. If you forget your ID card, you can also apply for "Temporary Identity Certificate for Passenger Trains" in the "Warm Service" section.