Miaoli Weigong Memorial Hospital promotes "Weigong Medical Dictionary" smart service to improve the convenience of medical treatment

[Reporter Cai Zhengmin/Miaoli Report] Miaoli County Weigong Memorial Hospital responded to the Ministry of Health and Welfare's "Healthy Taiwan Deepening Plan" and promoted the "Weigong Medical Diagnosis" smart service. Through mobile phone inquiry and physical machines in the hospital, it allows people of different ages to choose the most suitable medical treatment method according to their usage habits, greatly improving the convenience of medical treatment.

The hospital pointed out that in order to take care of the elderly who are not familiar with the operation of smartphones, a "smart service desk" machine has been set up next to the registration service desk on the first floor of the basement. It is designed with a large touch screen, large fonts and large buttons. The elderly can quickly find a doctor by last name and complete registration and inquiries. Young people who are accustomed to using mobile phones can keep track of the progress of outpatient consultations at any time through "Weigongyi Click", and flexibly arrange waiting time, effectively reducing the trouble of waiting outside the clinic.

Li Wenyuan, director of Weigong Hospital, said that "Weigong Medical Point" has covered outpatient information, department inquiries, consultation progress and other functions, and has gradually integrated appointment reminders and health education guidelines. He emphasized that promoting smart services is not to replace manual labor, but to provide more flexible choices so that every patient can enjoy a considerate and friendly medical experience.

The hospital added that it is expected to introduce AI smart customer service before the end of this year to assist the public in locating and querying medical information through voice or text. In the future, it will continue to evaluate and integrate chronic disease prescriptions, mobile payment and medication collection services to create an all-round smart medical environment.