A China Eastern Airlines attendant hit a passenger with a cart and was forced to kneel down. Netizens criticized the airline for allowing bad people to do so.

Recently, it was reported that a flight attendant of China Eastern Airlines was forced to kneel down and apologize to a passenger after pushing a food trolley into a passenger. Since China Eastern Airlines did not give an accurate response for a time, netizens thought it was false news. Unexpectedly, China Eastern Airlines came forward to confirm the incident earlier. Moreover, the passenger had uttered obscene words and threatened to kick the flight attendant, causing the entire Chinese network to criticize China Eastern Airlines for allowing evil people.

A passenger surnamed Zhang who was on the same flight revealed that the flight was from Hefei, Anhui Province to Dalian, Liaoning Province at around 9 pm on the 28th. At that time, the flight attendant was distributing drinks on a cart and accidentally touched the elbow of a passenger.

Zhang Nan said that the passenger scolded the cart for hitting him badly and forced the flight attendant to apologize to him. Zhang Nan said that after the flight attendant immediately apologized, the troublemaking passenger still refused to give up and criticized the flight attendant for not handling it immediately. Although the cabin crew chief saw the conflict and came over to apologize together, the passenger still refused to forgive. During the process, the flight attendant pushing the dining cart knelt down about two or three times.

After Zhang Nan posted the video at around 11 o'clock on the night of the 28th, it immediately triggered a heated discussion on the Internet. China Eastern Airlines today (30th) confirmed that a flight attendant accidentally hit the elbow of a sleeping passenger while pushing the dining cart. He immediately apologized repeatedly, but the passenger was emotional and used vulgar language many times, and threatened to kick the flight attendant.

China Eastern Airlines stated that the flight attendant was frightened at the time. In order to maintain flight safety and cabin order, the cockpit commander and on-board safety officer immediately intervened. After the flight landed, medical staff came on board to check and confirmed that the passenger had no obvious trauma or swelling. The passenger subsequently refused to be escorted to the hospital by ground personnel and left on his own.

China Eastern Airlines pointed out that the company has provided psychological counseling and support to the flight attendant involved as soon as possible. She has now returned to normal work. The company is coordinating all parties to conduct a comprehensive review and evidence collection of the incident process.

Chinese netizens were furious after seeing China Eastern Airlines' statement. They pointed out that this passenger was obviously a bad person. China Eastern Airlines actually let him leave directly without investigating his verbal threats on the spot. They criticized China Eastern Airlines for not supporting its flight attendants at all. In addition, many people called on China Eastern Airlines to blacklist this person, and some netizens asked law enforcement agencies to arrest him.