Incheon Seohae-gu comprehensive audit results released... Recommend disciplinary action against three civil servants for poor handling of civil complaints

Seohae-gu comprehensive audit results released

(Incheon = Yonhap News) Reporter Cheon Jeong-in = An audit resulted in disciplinary action against three public officials in Seohae-gu, Incheon, who did not handle complaints for a long time even after receiving them.

According to Incheon City on the 7th, the city conducted a comprehensive audit of Seo-gu (currently Seohae-gu) from January 29 to February 11 this year and released the results.

As a result of the audit, a total of 66 cases of inappropriate administrative behavior were discovered throughout the work, and 27 people (3 disciplinary and 24 admonished), including practitioners and managers, were requested to take action regarding their status.

Among these, it was recommended that three public officials who did not properly handle civil complaints should be subject to light disciplinary action or higher, and five people responsible for management should be subject to disciplinary action.

Seo-gu received a total of 85,973 electronic complaints from 106 departments from January 2023 to the end of December 2025, but 5,120 cases were processed beyond the legal processing deadline.

It was found that this included a lot of content directly related to the safety of citizens, such as reports of ground subsidence or requests for repairs due to accidents.

In addition, in an investigation into the handling of civil complaints, it was found that the person in charge had committed a serious mistake by failing to meet the processing deadline and leaving it unattended for more than 4 months, but it was found that the formal measures of 'implementation of caution and training' were limited.

In response to this, the Incheon City audit team pointed out, “As a result, it resulted in entrenching the chronic negligence of the civil affairs department.”

In addition, it was pointed out that 118.1 million won in compensation or refund that was supposed to be paid to medical benefit recipients was not paid, and 77 million won was paid late.