Acute crisis for service trips in the city of Gothenburg - completely stops bookings in peak traffic
Quick Look
- From October 9, canceled service trips have occurred due to vehicle shortages at suppliers, which affects travel services, school transport and daily operations.
- The stop applies to peak traffic until October 16 and affects approximately 100 travelers per day.
- The city environment administration urges travel outside peak traffic and use of the app for booking and cancellation.
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Why It Matters
The vehicle shortage problem has existed since September and has accelerated in the past week at one of the suppliers, leading to canceled service trips since October 9.
The major problem has led to canceled service trips since October 9. Until October 16, it is therefore not possible to book new trips during peak hours, which are weekdays between 06.30-09.00 and 14.00-17.00
- We have had problems with vehicle shortages at our suppliers all autumn, and in the last week the situation has accelerated at one of them. There are no margins anymore, says Jenny Olsson.
The stop affects, among other things, travelers with a travel service permit, people who are entitled to a school bus and those traveling to and from daily activities.
The administration estimates that around 100 travelers per day are affected.
- It is of course very unfortunate for those who need us. The situation arouses a lot of frustration, says Jenny Olsson.
The call: Travel outside peak hours - use the app
The city environment administration further states that it has a close dialogue with its suppliers and is working to improve the situation. The travelers who can be asked to travel outside peak traffic, use the app to book and cancel trips and cancel as soon as a trip is no longer needed.
The problem has been around since September, why isn't it fixed?
- It is almost a question for the industry, whoever can give the answer to these questions can almost get a small prize. But there is a general skills shortage.
Stop during peak traffic until October 16, what suggests that the situation will be better on October 17?
- We work on as much as we can. But there are probably no such guarantees.
SVT Nyheter Väst reported earlier in the autumn about the extensive disturbances in the school bus in Gothenburg - start the clip to see how Robin was affected at the beginning of the semester.
Open Questions
- When will the vehicle shortage be resolved?
- What measures are being taken to ensure long-term supply capacity?
- Will compensation be offered to affected travelers?



