AMC cites irregularities and suspends operation of electric scooter company in Fortaleza

The Municipal Traffic Authority (AMC) of Fortaleza suspended the shared electric scooter service from the company Jet Brasil in the capital of Ceará, citing several irregularities in the provision of the service, such as handling and signaling problems. As a result, the company will no longer be able to offer scooter rentals via the app and must collect the equipment.

Jet's deaccreditation - that is, the withdrawal of the credential that authorized the company to operate the service in Fortaleza - was published in the Official Gazette of the Municipality on November 3rd. According to the municipality, with the publication, the company must immediately suspend scooter rentals.

The so-called micromobility service, aimed at small trips, was regulated in Fortaleza by means of a decree in May 2025, the month in which Jet began operating in the capital of Ceará, and had a series of rules.

For example, these scooters could only circulate on cycle paths and cycle lanes, use on sidewalks is prohibited, and they must be parked so as not to disrupt the flow of traffic or pedestrians. There were also speed limits in different circumstances.

According to AMC, Jet's permission to operate scooter sharing was revoked after the company failed to comply with several rules of the decree, such as:

Notifications of abandoned scooters and irregularly arranged on sidewalks and public places were recorded, directly obstructing the free movement of pedestrians

The signage used to demarcate parking spots was inadequate, impairing user visibility and favoring the abandonment of equipment in irregular positions

The company did not deliver the station occupancy database, an element used by AMC to assess the level of service. The basis for accident occurrences was also not delivered.

The company also presented an initial satisfaction survey, required by the AMC, but with only 96 respondents, which the authority considered "a sample devoid of statistical significance in relation to the total number of registered users in the municipality". Still, 11% of users who responded said they had suffered accidents while using the equipment, which alarmed the agency.

According to AMC, around 980 Jet scooters are in circulation in neighborhoods such as Parquelândia, Presidente Kennedy, São Gerardo, Centro, Fátima, Praia de Iracema, Aldeota, Meireles, Mucuripe, Dionísio Torres, Papicu, Cidade 2000, Praia do Futuro, Benfica, Varjota, Cocó, Joaquim Távora, Farias Brito, Parque Araxá and Jacarecanga.

Until then, Jet was the only company accredited for the service in Fortaleza. According to the authority, the company can request new accreditation to continue operating in the capital of Ceará.

The report was unable to contact Jet Brasil to comment on the case.

📍Understand: The service offered by Jet is not the same as the recreational rental of electric scooters by permit holders, which is usually offered in squares on an hourly basis. Companies like Jet are treated as micromobility licensees, so the rental of these scooters is interpreted as a type of transport for short trips, which is why these companies are supervised by the AMC. Licensees are supervised by regional secretariats.

Circulation of scooters

To g1, AMC stated that, since the publication of the disqualification in the Official Gazette, the company has already started to collect the scooters.

A team from TV Verdes Mares circulated in some parts of the city this Saturday afternoon (7) and found scooters parked normally, with green lights, indicating their availability for use.

g1 also accessed the company's Jet application, through which users can rent scooters. The app showed several points with available scooters and also allowed rentals as normal, without apparent restrictions.

In a note, the AMC highlighted that the authorization to operate the micromobility service has a precarious nature, that is, it can be suspended, revoked or changed by the Public Authorities at any time, as well as in the case of non-compliance with the rules.

"The company was repeatedly notified about possible non-compliances identified, but did not adopt the necessary measures to effectively remedy the irregularities found, remaining in non-compliance with established obligations", said the AMC.