Defective product, incorrect invoice, refund... Consumers sought the solution in arbitration committees: How to apply?

842 thousand 695 applications worth 15.6 billion liras were made to consumer arbitration committees in the 10 months of the year.

Consumer arbitration committees continue to serve as a non-judicial solution for disputes between consumers and sellers or providers.

Consumer arbitration committees, which enable a fair, fast and easy resolution of consumer disputes, not only resolve defective goods and services, incorrect invoicing, refunds and contractual disputes, but also contribute to strengthening the environment of trust in the markets.

77 PERCENT OF APPLICATIONS WERE MADE THROUGH E-GOVERNMENT

According to the information contained in the 2027 Budget Proposal of the Ministry of Commerce, consumer arbitration committees have decided on approximately 20 million applications since their establishment.

In the 10 months of this year, 842 thousand 695 applications were made to consumer arbitration committees and 776 thousand 822 disputes were resolved by consumer arbitration committees. The total monetary value of the applications made in the same period was 15.6 billion lira.

77 percent of the applications were made via e-Government. In addition, 246 thousand 875 applications received from the Presidential Communication Center (CİMER), e-Government and other application channels were answered.

In the 10 months of this year, 315 thousand 356 calls made through the "Alo 175 Consumer Information Line" were answered and citizens were provided with accurate information.

APPLICATION CAN BE MADE FOR DISPUTES UNDER 186 THOUSAND LIRAS

The application limits that determine the jurisdiction of consumer arbitration committees are re-determined every year at the revaluation rate announced by the Ministry of Treasury and Finance in terms of the values of consumer disputes.

In this context, for disputes under 186 thousand liras for 2026, applications must be made to district or provincial consumer arbitration committees.

Applications cannot be made to consumer arbitration committees to resolve disputes over the amount in question or above.