The Most Complaints to BTK in the First Half of the Year Received Internet Service Provider

In the first half of the year, the most complaints to the Information Technologies and Communications Authority (BTK), a related organization of the Ministry of Transport and Infrastructure, came for the "internet service provider" service.

According to the AA correspondent's compilation of BTK data, citizens can convey their problems regarding the communication services sector to the institution through the "BTK Online Consumer Complaint System".

Accordingly, the number of complaints in services such as mobile communication, internet provider, satellite platform, fixed telephone and Cable TV, which was 102 thousand 712 in the first half of last year, increased to 164 thousand 733 this year.

In terms of service, the highest number of complaints in the January-June period of this year was about internet service providers, with 84 thousand 546. In the same period last year, the mobile category ranked first with 49 thousand 240 complaints.

In the January-June period, BTK received 66 thousand 964 complaints regarding mobile communications, 5 thousand 647 complaints regarding satellite platform services, 6 thousand 121 complaints regarding fixed telephone services and 455 complaints regarding cable TV services.

The most complaints in the Internet and Cable TV areas were about "connection and service quality".

"Subscription transactions" in fixed telephone services and "billing" in satellite platforms and mobile services were listed as the issues that received the most complaints.

Increase in user complaints in the mail

While 3 thousand 730 complaints regarding the postal sector were submitted to BTK through CIMER and individual petitions in the first 6 months of last year, the number of complaints increased to 4 thousand 540 this year.

The first place in the complaints against the sector in question was "branch, agency and personnel" with 1619 in the January-June period.