China News Service, Chongqing, September 30 (Zhang Xu) On September 30, the Chongqing Municipal Transportation Commission integrated the lost and found channels in eight major areas of taxis, online ride-hailing, rail transit, city buses, shuttle buses, waterway passenger transport, railways, and civil aviation in the central urban area, and officially established the Chongqing Central Urban Transportation Lost and Found Center, and simultaneously released a unified service brand "Chongqing Road Changxun".
Chongqing has a large permanent population and intensive passenger flow. Passengers often lose their mobile phones, wallets, luggage and other items. In recent years, Chongqing has become a popular tourist destination in the country. There has been a significant increase in the number of foreign tourists losing mobile phones, wallets, luggage, documents and other items while taking rail transit, buses, taxis, ferries, airplanes and other means of transportation.
Once foreign tourists lose items in Chongqing, they often face the dilemma of "having left Chongqing and finding the items difficult to retrieve". Moreover, because they are not familiar with Chongqing's transportation system, they do not know which department to contact or which phone number to call, making the search much more difficult than for local citizens. At the same time, the lost and found work of Chongqing's rail transit, buses, taxis, railways, civil aviation, etc. was previously decentralized. After citizens and tourists lost items on different means of transportation, they needed to contact multiple departments one by one, and the search efficiency was not high.
In view of the above situation, the Chongqing Municipal Transportation Commission used "1+N" as the skeleton network to build a unified lost and found system. According to reports, "1" refers to the established Chongqing Central Urban Transportation Lost and Found Center, which is specifically operated by the detachment directly under the Chongqing Transportation Comprehensive Administrative Law Enforcement Corps; "N" refers to the establishment of sub-centers in Chongqing Public Transport Operation Co., Ltd., Chongqing Rail Transit Operation Co., Ltd., Chongqing Logistics Group Co., Ltd., Chongqing Jiangbei International Airport Co., Ltd., China Railway Chengdu Bureau Group Co., Ltd. Chongqing Station and other enterprises, specifically responsible for lost and found work in this field.
All the aforementioned sub-centers share an online platform to achieve "one-stop entry and full-line sharing" of lost property information. The platform centralizes announcements and displays information on items lost by passengers taking taxis, online ride-hailing, buses, rail transit, trains, airplanes, shuttle buses and other means of transportation. Citizens and tourists no longer need to log in to different systems and follow different official accounts to search. The platform also provides citizens and tourists with remote delivery services for lost items, allowing them to realize that "people can return home and their things can go home."
According to reports, "Chongqing Road Smooth Search" means that lost items can find their way back smoothly while traveling in Chongqing. Citizens and tourists can search the "Transportation Convenience Services" and "Lost and Found" modules through the "Yu Kuaiban" App to query lost and found information in eight major transportation areas. Each item is marked with item information, contact number and claim location.
