With empty pools and no casino, a new ship in Brazil suspends trips for the 2nd time

Corazul Cruzeiros has suspended departures from the Buenavista ship until November 30th.

After a series of complaints from guests during the maiden voyage, this is the second time that the company has postponed operations on the ship, which is docked in Santos.

During the inaugural voyage, which debuted on October 30, guests reported problems such as empty pools, queues at restaurants and showers with freezing water.

According to Corazul, the change of dates will provide additional time to consolidate preparations for the relaunch.

Corazul Cruzeiros postponed the resumption of travel on the Buenavista ship until November 30, after problems reported by passengers during the maiden voyage. This is the second time that the company has suspended the departure of the vessel, which remains in Santos, on the coast of São Paulo.

According to Corazul, the additional period will be used to complete preparations for the relaunch of operations. The company stated that it seeks to improve the guest experience and ensure a "reliable and consistent" operation during the peak cruise season in Brazil.

Buenavista debuted in Brazil for the 2026/2027 cruise season on October 30. During the first trip, guests reported problems such as empty swimming pools, queues at restaurants and showers with freezing water.

In light of the complaints, Corazul and R11 Travel, the shipowner's official distributor in Brazil, announced compensation measures for passengers and suspended trips until this Friday (13). On Thursday (12), one day before the expected resumption, the company announced the new postponement.

Passengers with reservations on affected itineraries will be able to reschedule trips or cancel packages, with full refunds, according to the company.

Until operations resume, Buenavista will remain anchored outside the Port of Santos.

Buenavista's first voyage in Brazil began in the Port of Santos, with stops in Rio de Janeiro (RJ) and Búzios (RJ). The ship returned to the Giusfredo Santini Passenger Terminal on November 2nd.

When docking at the Port of Santos for the start of the cruise, the rust stains on the ship's hull drew attention, but the problems began after boarding began, which had significant delays. See the list of what passengers reported below:

➡️Goteiras;

➡️Lack of crew;

➡️Cold water in showers;

➡️Empty swimming pools and non-working jacuzzi;

➡️Stoop time in Búzios has been reduced;

➡️Casino was not yet installed on the ship;

➡️Lack of drinking water on the night of October 30th;

➡️Confusion and queues in bar and restaurant services;

➡️Air conditioning devices with malfunctions;

➡️Some cabins did not open with magnetic cards because the battery in the electronic lock had run out.

Most of the problems were resolved throughout the cruise, according to guest reports.

The Bermuda-flagged cruise ship is 260 meters long, has 13 decks and capacity for 2,140 passengers. The structure brings together gastronomy, leisure, shopping and well-being options, as well as spaces dedicated to children and teenagers, such as 939 cabins, three swimming pools and whirlpools, five restaurants and seven bars.

Food options include two main restaurants, a buffet, a steakhouse and a space for snacks. The ship also has cocktail, sports and pool bars, as well as a cafe.

The leisure and entertainment structure includes a casino, theater, cinema, nightclub, library, gym, whirlpools and spa. There are also stores and spaces dedicated to children and teenagers.

For children, the ship offers the Young Crew club, divided into age groups from 3 to 5, from 6 to 9 and from 10 to 12 years old. The Buenaonda Club is aimed at teenagers aged 13 and over.