Supermarket Federation and Courier Workers' Union urge measures and compensation for Coupang's failure

Demand for measures to prevent platform monopoly... Union, “Please compensate delivery drivers”

(Seoul = Yonhap News) Reporter Kim Se-rin = Regarding Coupang's service connection failure that occurred in the early morning of the 9th, small and medium-sized merchant groups and the courier union called for measures to prevent recurrence and compensation for damage.

The Korea Supermarket Cooperatives Association issued a statement on this day and said, "This incident shows that if consumption and sales are excessively dependent on a specific platform, one company's failure can shake the entire livelihood of consumers and small and medium-sized merchants."

The federation said, “Coupang must transparently disclose the cause of the failure, the extent of damage, and compensation standards,” and urged, “The government and the National Assembly must establish a system to prevent platform monopoly and protect stores.”

He then argued that the government should take action to establish a region-based quick commerce (immediate delivery) system that connects local supermarkets and traditional markets through a joint ordering, payment, and delivery network.

The Coupang headquarters of the Korean Confederation of Trade Unions Service Federation and the National Courier Workers' Union also issued a statement today, demanding compensation for Quickplex courier workers whose deliveries were disrupted due to computer failures.

The union said, "The delivery app did not work normally from midnight to around 3 a.m., so workers had to wait without being able to work," and added, "We must investigate the damage, prepare a compensation plan, and ensure that there are no disadvantages due to delayed or non-delivery."